5 Customer Reviews
Review from Solomon R
1 star04/30/2024
This company paid a service provider who had not done the work on the invoice. They did not check the signature against the original contract. If they had they would have discovered That the signature didnt match. Even though they had three ways to Contact me to see if the work had been preformed to my satisfaction they did not, before paying the vendor. All the reps say is thats their policy. This company doesnt care about their customers and treats customers very poorly. It has cost us almost $3000 which well now have to pay, as National RV Warranty wont pay to make the repairs as theyve paid a fraudulent claim, without checking with their client. Very disappointing, stay away from this company.Review from Amza H
1 star07/27/2023
Would never use, ripoffs left me hanging out to dry over transmission out in my truck after voicing my issues and concerns. Payed $4500 for warranty that does nothing pretty sure this company is a scammer... Transmission started shifting strange just as I pulled off to check it dumped oil everywhere had to tow at my expense and now they want shop to tear it apart to determine if they want to pay. With being disabled thought buying a extended warranty was best, I won't make that mistake ever again.
National Warranty Corporation Response
07/28/2023
To respond to the review appropriately, we will need further information. If we could be provided with a copy of the contract or the vehicles VIN, we can perform a more thorough search and respond to the issue(s) raised in the review. The information may be sent to ***************************** Please refer to this BBB review in the subject line of the email.
The language that appears in our contracts are very similar to this: "What to do in the event of a failure" In some cases, "You may be required to authorize the repair facility to inspect or tear down Your Vehicle to determine the cause and cost of the repair. You will be responsible for these charges if the Failure is not covered by this Contract. We reserve the right to require an inspection of Your Vehicle prior to any repair being performed. We reserve the right to move Your covered Vehicle to another repair facility".
We cannot, and do not deny claims that are not diagnosed to determine coverage eligibility. We would like the opportunity to review this claim and respond to our customer.
Thank you,
***********************
Director of Claims
Review from Michelle B
1 star11/01/2022
Hi I have had so much trouble I have been waiting for 2 month's to get my car back I gave my car to NWC to fix my transfer caseing repaired an that machanic sent me a email saying your warranty company is unbelievable to deal with so I am putting your car out on the street sonce that I had to pay to have it towed an finally they said your car is machanically fine I drive it home an then I get told my bairing needs to be fixed so I get lube ***** to fix it an it cost $700 dollars Iam on the ** pension an can't afford this now I had to take it to get diagnosis for a leak an find out it has a crack in the coolant manifold Iam paying $10:000 dollars for my car an did not think a car worth that would have all these problems it's making it impossible to keep up with the cost of all these machanically problems I hope I don't have to wait to long to get it back an I sent NWC the report about the the transfer case saying it had oil all over it so I think they have put the transfer case in to roughly an cracked the manifold I think it's wrong I can't even do part time work.Review from Thomas S
1 star10/25/2021
I called them regarding a refund on remaining extended warranty period when I traded in the vehicle. I was sent a cancellation form to complete. I sent the form via email to them at the address they provided and it was twice rejected by the mail server as undeliverable. I then sent the form to their business address that they provided and now the US *********** has returned the letter as undeliverable.National Warranty Corporation Response
10/26/2021
The US ************** does have a forwarding address, I am sorry they returned your mail and did not forward to the new mail room address. Protective ************** CompanyP O ********************************* may also email it to me at *************************** I am the Director of Claims and I will make certain it gets to the processing team.Review from s. c.
1 star09/21/2021
I purchased a $3700 extended warranty from the **** Dealership for a National Warranty Corp. Extended coverage (in ******). I was having an emissions problem with vehicle. Apparently the warranty doesn't cover these issues. $1400 to do the repair. What's the point of the extended warranty. Never again will I purchase a 3rd party warranty. Only for suckers.National Warranty Corporation Response
10/26/2021
As with any warranty or service contract there are items that are not covered. The case in point is emissions components are specifically excluded from coverage as found in the exclusionary section of your vehicle service contract. It is never easy to hear that a repair is not covered and we do our very best to honor all covered repairs in a timely fashion.Customer Response
10/27/2021
**** dealer said they will issue a credit. I have the paperwork, but have not received a refund 30 days later
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