Business ProfileforHonest - 1 Auto Care

On August 11, 2022, I dropped off my 2019 ******* Navigator to Honest 1 garage in SE ******** as I thought the vehicle needed new brakes. The vehicle was diagnosed as needing new brakes and I picked it up on August 17, 2022 and paid $1738.26.About a week later, this Honest 1 was vandalized and was forced to shut down. Around this time I noticed a loud clanking noise coming from the underside of the vehicle. In October, 2022 I took the ******* to Affordable Tire and Care in SE ********. This mechanic was to hear the clanking noise, but unable to find the source. Soon after I picked up my car, the brakes started to squeak. On October 20, I took the ******* to ************************* in SE ********. ******* had my ******* for three days and found the source of the noise, it was coming from the brakes. ******* was able to fix the problems, but said that they probably would come back and most likely I would have to replace the breaks even though they were just replaced. About a week later both noises came back and on December 13, 2022 I took my ******* back to Honest 1, but this time in their *********, ****** location. I explained to Honest 1 what was happening and they gladly said that I could take it in for an inspection. The ******* was ready on December 14th and. upon pickup I was told that breaks squeak in the winter and the clanking noise was coming from a toy moving around in the back. I was not happy. I knew that the manager was just trying to get me to go away. In February, 2023 I took the ******* back to ******* and upon an inspection, it was determined that new front brakes were needed. The initial brake repair was done poorly. Cheap parts were used and the install was substandard. I had to pay another $1,000 for this repair. Ten days after pickup, the clanking noise is gone and my breaks don't squeak anymore. I am asking for a full refund of ********. Attached are the receipts from Honest 1 for the original repair and from *************************