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          Find a Location

          Aire Serv of the Willamette has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Aire Serv of the Willamette

              4222 25th Ave NE suite 110 Salem, OR 97301

              BBB Accredited Business
            • Aire Serv of the Willamette

              383 Mustang Mesa Liberty Hill, TX 78642-3900

            Business ProfileforAire Serv of the Willamette

            Heating and Air Conditioning
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/7/2016

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Aire Serv of the Willamette, offers all phases of heating and cooling contracting for residences and light commercial buildings, maintenance and repair services to HVAC systems including, furnaces, heaters, boilers, and air conditioners, Indoor Air Quality services and duct cleaning and installation.

            Products & Services

            HVAC Contractor, air conditioner repair, heater repair, furnace repair, duct cleaning

            Business Details

            This is a multi-location business.

            Find a Location

            Aire Serv of the Willamette has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Aire Serv of the Willamette

                4222 25th Ave NE suite 110 Salem, OR 97301

                BBB Accredited Business
              • Aire Serv of the Willamette

                383 Mustang Mesa Liberty Hill, TX 78642-3900

              BBB File Opened:
              10/28/2010
              Years in Business:
              14
              Business Started:
              11/24/2009
              Business Started Locally:
              11/24/2009
              Business Incorporated:
              11/24/2009
              Accredited Since:
              12/7/2016
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              18
              Alternate Business Name
              • A Team Heating & Cooling LLC
              Business Management
              • Mrs. Dona Rattray, Member
              Contact Information

              Principal

              • Mrs. Dona Rattray, Member

              Customer Contact

              • Mrs. Dona Rattray, Member

              Industry Tip

              BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/28/2021

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I purchased a ******* for this company to come out to do a tune up/inspection on my furnace. The ******* states this under the "what you'll get" section: Full inspection: Professionals inspect all of the working parts of your furnace or air conditioning, and your air duct system, and identifies any concerns or signs of excessive wear. Professional cleaning Adjustment of controls Complete safety check Service area: the greater Portland Metro area, including Marion, Yamhill, Polk, Washington, and Multnomah counties. Valid in Portland, OR, but not valid for the side in the state of Washington. License number: CCB#****** Their tech, Pete B*****, came out to do the tune up/inspection, but all he did was look at the unit & then he left. He did not clean anything. I called to report this to the company so they could either refund me or send someone to come clean my unit, but they said that cleaning is not included & a supervisor will call me back. It has been 1.5 weeks & I have heard nothing.
              Read More

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Bernardino

              11/03/2022

              Air-Serv has the worst customer service of any HVAC company our family has come across and wish we had read reviews first before hiring Air-Serv to replace our home heater. When you call to express workmanship concerns they shift blame to the customer. The workers all appear very young, are poorly trained and installed our home heater equipment parts incorrectly. The company owner ***************************** customer service tactic is to get defensive at the get go, blame the home owner instead of addressing their company's worker's poor quality workmanship. The company also appears to have a high amount of BBB complaints compared to many other HVAC companies. Instead of acknowledging the customers concerns over installation mistakes they could be more sympathetic and attempt to resolve the workmanship issues. I'm surprised Air-Serv still in business but I guess ripping customers off their hard earned money is how Air-Serv keeps their doors open.

              Local BBB

              BBB Great West + Pacific

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