Business ProfileforTwo Men and a Truck

I became a victim of mover fraud with this company. I contracted them to move 7 items from my 95-year old mother's house which they did move but then kept a coffee table (that I had not requested be moved but they offered to move it and I accepted). My mom asked where the coffee table was and I gave 'Two Men and a Truck' the benefit of the doubt and assumed they had just forgotten and left it at her house - WRONG!! Went back to her old house and discovered it wasn't there either. I called the mover and he CLAIMED (falsely) that I had offered to give him the table!!! I told him I would NEVER do that because it was NOT MINE to give away -- it belongs to my mom!! Also, when we went back to her house, some antique ******* that belonged to my grandmother was boxed up and shoved into a corner (like maybe they were going to come back later and get it or something???). It also had a cloth item laying on top of the box (like to identify it or something?) It was one of the last items packed and should have been "out the door". Also, all items to be moved were in the front room. The movers accessed ANOTHER room of the house, unnecessarily and without my permission. When I questioned them why, they just said they "wanted to see what was there". They also broke a glass globe on a lamp that belonged to a pair of lamps my brother had given to our mom. They also offered me an opportunity to rent a UHAUL and let them move stuff but stipulated, "Just don't tell the company." The mover said he would bring back the table but I had to "screw around with" his lack of a firm commitment to bring back on three occasions and it caused me and my mom to miss a very important event that she was looking forward to and may not be healthy enough to ever do again. I got a call from BOTH supervisors BEFORE I knew what had happened and, in my ignorance, gave them a good review. After I learned what happened, a police report was filed and a resultant "no trespass" citation issued for both addresses.

We take statements like this very seriously and wish to speak in detail about this. We have no record of these issues other then the lamp damage, which we reached out the day of and after move to resolve. We do a initial walk through house which was initialed and final walk through upon completion which was also initialed. We provide walk throughs to make sure everything that goes is in fact moved. No fraud was committed by Two Men And A Truck. Sounds like a box was left and a misunderstanding about a coffee table which as a company and employer we want to get better understanding by all parties. We would like the opportunity to resolve. If the only person contacted was the mover then management would have no record of these above mentioned issues other then the lamp damage.. We do care about every individual and their items and always aim to resolve. Only issue we were made aware of was that of a lamp shade which was discussed on 12/14 03:41 pm and then followed up again on 12/15/2022 08:55 am for resolution to be had. All other notes and calls state guys did a "great job". However, your concerns our also our concerns for our staff are fulltime employees and not day laborers so we do not allow moonlighting nor theft. We take these matters and accusation extremely seriously. Please contact our management at ************ as soon as possible so we can set a formal claim for these additional accusations as well as the original lamp damage as we had already begun the claim process on lamp. We look forward to resolving your issues