Business ProfileforSofary Lighting LLC

The customer service was by far the worst experience I have ever had. I bought a chandelier from Sofary a few months ago. I hired an electrician to put it up. During the installation process (in which he followed the provided instructions) the electrician stated that the product wires were damaged/tangled. We called customer service at that time but no one answered. We left a message at that time. I called several additional times over the next week and continued to leave messages. I finally received a call back stating that the chandelier can be returned but it needed to be re-wrapped and shipped in the same box. I wrapped the chandelier and included all of the foam that it came with and placed it in the same box as instructed. After a month of inquiry on the status of my refund, I was told that the product was not wrapped identical to the way it was wrapped when it was shipped and that was a problem. Of course it wasnt exactly the same because it was unwrapped when it was opened. However, the chandelier was the same and it was new/unused. The fact that the wrapping was not identical is the reason I have now received a refund.This is the worst experience I have ever had with any company. This company does not honor their warranty of if unhappy with the product the new/unused product can be returned for a refund .As of 26Sep23, I have not received a refund. Their customer service now ignores my inquiries. They promised a response but have not provided one.So I am out the money I spent on the chandelier, the fee for a professional electrician and the ~$40 I paid to send it the chandelier back.This company is truly the worst!Beware! You will lose your money if the product arrives damaged or you are not happy with it in any way!You can find better made lighting with more reputable companies that truly honor their guarantees.-Disappointed and broke