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BBB Reliability Report for

Catholic Charities of Northwest Florida, Inc.

A BBB Accredited Charity since 11/24/2014.

This BBB Accredited Charity meets all 20 Standards for Charity Accountability and is a Seal Holder.
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BBB issues Charity Reports on all organizations, whether or not they are BBB accredited. If an organization is a BBB Accredited Charity, it is stated in this report.
Name: Catholic Charities of Northwest Florida, Inc.
Phone: (850) 435-3516
Fax: (850) 436-6419
Address: 11 N B St
Pensacola, FL 32502-4601
Report Creation Date: November 10, 2005
Report Expiration Date: January 25, 2019
Principal: Mr. Matthew Knee, Executive Director
Customer Contact: Joseph Youd, Interim Executive Director -
Email Address:
File Open Date: August 2003
Type of Business: Charity - Local
BBB Accreditation: Catholic Charities of Northwest Florida, Inc. is a BBB Accredited Charity.

Stated Purpose

Catholic Charities carries out the social mission of the Catholic Church in Northwest Florida to serve, to empower and to advocate for vulnerable families and individuals of any race, religion or national origin.

Evaluation Conclusions

This organization has been evaluated according to the 20 BBB Standards for Charity Accountability. This organization meets all those Standards and is a BBB Accredited Charity.

BBB Charity Seal Participation

Charities that meet the Standards for Charity Accountability are eligible to participate in BBB Wise Giving Alliance Charity Seal program. The seal, which can be displayed on the charity's web site and in printed materials, helps inform the public that the charity meets these standards. This organization participates in this program.


Catholic Charities provides compassion, healing, and hope for the poor and those in need throughout the Diocese of Pensacola-Tallahassee serving Catholics and non-Catholics alike.

With a wide variety of programs and services, our ministries alleviate suffering of those in crisis by feeding the hungry and providing shelter to the homeless, preventing evictions and utility shutoffs for those at risk of homelessness, and providing case management and referrals to preserve and promote self-sufficiency.

For the year ended June 30, 2013, Catholic Charities of Northwest Florida, Inc.'s program expenses were:

Program Expenses (990):$6,129,752
Total Program Expenses:$6,129,752


Chief Executive Officer:Mark Dufva, Executive Director
CEO Compensation:$108,670
Chair of the Board:Patrick A. Schlenker
Chair's Profession / Business Affiliation:Retired President and CEO of NWFL Community Hospit
Board Size:17
Paid Staff Size:40 full time and 10 part time Full Time.

Fund Raising

Method(s) Used:Fund raising methods include: Direct Mail Appeals, Invitations to Fund Raising Events, Print Advertisements, Grant Proposals, Internet, Cause-Related Marketing, and Membership Appeals.


According to Catholic Charities of Northwest Florida, Inc.'s Audited financial statements - consolidated for the year ended June 30, 2013:

 Total Income:$6,479,934
Expenses     % of total
% of total
  Programs: $6,129,752   96.35% 94.60%
  Fund Raising: $96,848   1.52% 1.49%
  Administrative: $135,278   2.13% 2.09%
  Other: $0   0.00% 0.00%
  Total Expenses: $6,361,878
Excess of Income over Expenses$118,056
Beginning Net Assets$2,861,759
Ending Net Assets:$2,566,086
Total Assets$4,392,489
Total Liabilities$1,826,403

* Excess for the year indicates the portion of income remaining after expenses.

Additional Contact Information

Additional Addresses
11 1st St SE
Fort Walton Beach, FL  32548-5839
Tel: (850) 244-2825
Fax: (850) 664-9146

3128 E 11th St
Panama City, FL  32401-7117
Tel: (850) 763-0475
Fax: (850) 763-2969

1380 Blountstown Hwy
PO Box 20165
Tallahassee, FL  32316
Tel: (850) 222-2180
Fax: (850) 681-6963

1815 N 6th Ave
Pensacola, FL  32503-4518
Tel: (850) 436-8754
Fax: (850) 436-6414

Additional Phone Numbers
Tel: (850) 435-3518

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Industry Tips

Charitable Giving Tips

Ten Tips for Better Giving

Most charities are honest and ethical, but questionable solicitors are counting on the fact that you won't bother to check out the charity before you give. Here is some basic wise giving advise:

1. Watch out for similar names. As there are many charities raising funds for similar causes, some charity names sound the same. Be sure to look at the name carefully, because the charity soliciting you may not be the one you have in mind.

2. Do not be pressured to make an immediate gift. Be wary of solicitors that demand an "on the spot donation." Charities should welcome your gift whenever you want to send it.

3. Question vague appeals. Appeals should clearly identify the charity's programs. Watch out for appeals that are strong on identifying a problem, but weak on describing what specifically the charity intends to do about it.

4. Do not give out personal information to phone solicitors. Don't give out credit card numbers, checking account numbers or any other personal information to unknown telephone solicitors.

5. Do not give cash. Write out a check to the charity's full official name, not to an individual or third party that may be collecting the donation.

6. Keep record of your donations (receipts, canceled checks and bank statements) so you can document your charitable giving at tax time. (Note: The IRS requires donations of $250 or more to be substantiated through a written receipt from the charity.)

7. If you want a deduction, make sure the organization is a charity. There are many different types of soliciting nonprofit organizations. Most appeals will indicate if the organization is eligible to receive gifts deductible as charitable donations. (To be sure, review the list of organizations in IRS Publication 78 or ask the charity for a copy of its tax exempt status determination letter.)

8. Don't hesitate to ask the charity for written information on its programs and finances. This tip can be particularly helpful in responding to phone appeals from charities that interest you.

9. To verify if a charity is registered to solicit, contact your state government. In most cases, this will be the state's office of the attorney general. Remember that state registration does not mean "approval, " it means the group has filed the appropriate forms.

10. Report bad practices. Contact your Better Business Bureau and your state's Attorney General office about solicitation problems.

ID: 90002798
Report as of June 22, 2018 19:50
Copyright© 2018 Better Business Bureau

An organization may change its practices at any time without notice. Donors must decide for themselves the significance of any variation from BBB Standards, taking into account the relative importance of the practice in question in the context of the organization's total performance.

This report reflects the results of an evaluation of informational materials provided voluntarily by the organization. The report is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgement.

This report is not to be used for fund raising or promotional purposes.

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