Business ProfileforCox Communications

Early 2023, a Cox representative knocked on my door. He said he was letting us know that Cox would be redoing all of the cable lines on our street and that they had seen we had mini intermittent outage issues. This was true so we were really happy that Cox recognized there was an issue. Late 2023, I finally had enough because my service was not working properly so I called and scheduled a tech visit. The tech came out and agreed we needed all new lines and replace the line from the pole to the cable box. Everything was great until it rained, and we started having issues again. When the people who buried the line finally came out to bury the line, they refused because it was the wrong type of cable. So they buried an orange line, the proper cable, and said that Cox will be back out to hook it up. This still has not happened. We still have not seen any Cox vehicles doing any work on our street a year later from the original representatives visit . We pay over $300 a month for cable and Internet and it rarely works properly. When I have asked for a refund or a credit, I am told that we cannot ask for it until the issue is resolved. The issue is never resolved, and it’s a rip off. I called today to schedule a technician to come out and was told that I could not because there’s an outage in the area. I asked what that has to do with my line needing to be buried. The representative told me there was nothing she could do and I would need to call back. I am complaining because this has been ongoing and I pay for my service on time every month and it doesn’t work half the time I want a credit and I want somebody from Cox to contact me because I don’t have time to sit on hold for 30 or for 45 minutes at a time trying to talk to somebody they can actually help me. The main thing that I want is for the new line to be connected to the pool. Hopefully that will solve the issues that I had. That didn’t include this outage. Cox is horrible.