Customer ReviewsforChateau By The Sea

This place is horrible! To start, I called a few days before we left to confirm our reservation. I tried several times to call the hotel directly but the "voicemail box was full." I then got online and called another number that I found and I knew right then that it was going to be awful. The woman that I spoke to on the phone was so rude to me. She talked to me like I was so stupid. I knew it was too late to cancel so, I just went with it and hoped for the best. PLEASE don't do what I did. Check in is at 4pm. We arrived at 7pm and we were told that our room was ready but we couldn't have the key. There were several people that had been waiting all day for their keys. Apparently, the maintenance department has to re-key all the rooms and this takes all day to do. They did let everyone hang out by the pool while they waited. When we finally got into our room, the smell of sewage hit us in the face. It was bad...so bad. The carpet had big wet spots all over the place and it turned our feet black. We couldn't walk in our room without shoes on. We had no towels at all. We had to go buy our own towels and washcloths. Not even a bathmat to step on when we got out of the shower. There are no lights outside. It's DARK. We heard people screaming and arguing non stop. There aren't any elevators so you're going up and down the stairs. With no lights, hoses running everywhere and air conditioners leaking everywhere (that's a different story) it makes for a VERY dangerous situation. We had our AC set on 60 degrees. At home, I do 74. I still had to sleep with no blankets on because it was so hot in there. There was water(?) pouring out of our AC unit onto the balcony. Looking around, the same thing was happening to everyone else's too. I know that's a pretty common thing for AC unit's to do that, but I have never in my life seen anything like this. We only had one working light in the room. Which was one of the two lamps in between the beds. The outlets were so overloaded that we were afraid to plug anything into them. We charged our phones in the car during the day while we were out and about and tried to stay off of them at night so we would have battery. I completely gave up on the "free wi-fi." I'm not sure when the pictures of this facility were taken but place looks nothing like the pictures. My family and I actually cringed every time that we pulled into the parking lot. There were no other vacancies, they refused to give us a refund, and we were 15 hours from home. They had our hands tied. I could keep going on about this place but I'm pretty sure you get the point. They are going to reel you in with this hotel being right on the beach and then you are literally stuck there when you see how bad it is.

I wouldn't even give this place one star. It's nasty no ice machines pool deck had mold and dirty clothes laying around the hallways had no lights so at night you could barely see to walk fridge wouldn't stay cold had to beg for towels had no maid service at all got told they had to move us cause of a broken pipe when in fact it was bc the place was falling apart told us they would call when they found us another room never got a call when we went to our room they had locked us out then moved us to a room with no ocean view when that's what we paid for refused to give us part of our money back. If you ask any questions all you got told was I don't know.

I had no TV for 3 days no wifi at all the building was falling apart the rails were falling off no hot water for 3 days couldn't get tolit paper or trash bags sheets didn't fit bed I paid 1100.00 dollars and will keep posting my review with pictures I'm asking for at least half my money back for false advertising