1 Customer Reviews
Review from David H
1 star09/14/2024
You will be sorry if you get tangled up with this mess. **** ***** was our travel agent. She failed every step along the way she doesnt listen or track information very well. Simple instructions on the best way to communicate were totally ignored she even had our information from the tour company sent to her Instead of us. At the last minute, my friend physically went to **** ************* and insisted that she send/forward our information to us. We received it two days before we left. If you go to travel leaders website, you will see that **** ***** has a whole bunch of glowing reviews. Theyre fake she screwed with us on purpose why I dont know were kind, caring and generous people. We didnt deserve ***** *****. There are so many good travel agents out there that consider yourself warned, and I hope you find someone to help you who will do a job far better than **** ***** and travel leaders ever did for us
Travel Leaders Response
09/16/2024
***************,
Thank you for sharing your experience. We sincerely apologize for the communication missteps during the planning of your recent trip. We understand how frustrating it can be to feel unheard, and we know this can affect the excitement and peace of mind when preparing for travel.
While we respect your perspective, we want to clarify that all of our online reviews are authentic and reflect the genuine experiences of clients who have worked with our agents. We do not filter out negative feedback nor post fake reviews. **** is typically known for her professionalism and dedication, and were truly sorry this wasnt reflected in your experience. We understand that working with a travel agent is a personal process, and we regret that this did not result in the positive connection we always aim for. We hope that for future travel, you find an agent with whom you have a strong working relationship.
Your feedback is valuable, and we appreciate you bringing your experience to our attention so we can continue to improve. We hope your trip itself was enjoyable and that you were able to create some wonderful memories. If youd like to discuss anything further, were here to assist.
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