4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Noah W
1 star12/10/2023
Picked up my car at 10:30 am after them having for 3 weeks, payed and went to get in my car and it had been broken into. I went back into the office and was trying to figure out what happened, and a worker started off by saying its not a big deal and that they are not liable when THEY left my car unlocked and THEY were watching over it. thats when i lost it. then the worker came outside we were yelling at eachother and slammed my car door in my face. I brought my car in after the rear differential i had replaced 3 months prior went out. i understand its not their fault but its the way they handled things.. very suspicious. owner was trying to be helpful but i cant trust this situation. my insurance is now dealing with it.do not trust with your car!wish i could give 0 star, very unprofessional
Jess Lewis Transmission Service Response
12/10/2023
****, while we can understand your frustration with the situation, please also understand that we were also frustrated and sympathetic, and you have made quite a few unfair accusations. Upon reviewing the footage of your conversation with our employee, we did note that you were yelling and swearing at our employee, despite his repeated requests that you stop cussing in front of the other customers in the office.
Once the owner came out to speak with you about your frustration, you continued to cuss and raise your voice. We would also like to interject that your vehicle was locked ** in a well-lit, fenced-in lot with camera surveillance, but was unfortunately broken into by a criminal. Additionally, we did not dismiss your frustrations at all, WE asked you to file a police report as the vehicle owner and provide us with the case number so we could turn it into our insurance company to properly deal with the situation for you, but YOU never gave that to us. We were waiting on you for information. Additionally, all of this happened on Friday, and we are closed on the weekends; but instead of waiting a business day to get back with us, you posted this review with false claims, even though we have done everything in our power to make things right despite not being at fault. We appreciate your frustration and can understand fair criticism but making false claims about how we handled the situation not only hurts our business but also the people we employ.
To address your complaints about the wait, you brought your vehicle in with no appointment, and we are usually scheduled out. Your vehicle was here for a week, we waited on a part for a week, and on top of that, we gave you the repair at no cost and you paid for the part at our cost as our gesture of goodwill.
You have been our customer for a while, and we thought that we had a good relationship with you as a customer and feel that we have gone above and beyond for you on multiple occasions. We truly only wanted a positive outcome and resolution for this situation, but you have left multiple reviews, changed your narrative multiple times, and have made false accusations against our business.
We were trying to make the situation right by following proper procedure. You have said multiple times that we have done nothing, yet we requested that you file a police report and send us the claim number required to report to our insurance company. From there, the insurance company will work with you to resolve the matter.
Additionally, we are more than happy to show you with the security footage we have of both your conversation with the employee in the office and in the parking lot, as unfortunately we cannot post in this forum.
Again, we do absolutely apologize that this occurred and are frustrated that it happened as well, no one ever intended to make you feel like your frustrations weren't valid just to let you know that it would be handled, but we were attempting to work with you and make the situation right while you have made some unfair accusations.You have painted it as if we refused to help or do anything; however, we were simply waiting on you to file a police report.
Review from Pete S
1 star07/31/2023
Very disreputable business practices! I took my **** Jaguar for diagnosis, I was getting a gearbox fault. I knew the transmission was leaking and asked that they check the fluid level as it is not owner serviceable. They charged me $100 diagnostic fee. Told me the leak was engine oil, the fluid was dark but the level was fine, also had slippage codes and would need to be rebuilt. Cost estimated at $3800 +. Decided on a second opinion. Went to **************. They found transmission critically low on fluid, leak caused by a common problem to that transmission. In 24 hours changed and flushed transmission, fixed the leak, told me engine wasnt leaking. Cost $1150 and car drives like new. Beware of this business! Never again! Thank God I got a second opinion! They deserve negative stars!Review from Brea W
1 star06/18/2021
I just paid $3000 for a transmission and two weeks it messed up and now it overheated on me on the side of the highway and now they saying they did they job and now I’m outta car and I can’t get my money backJess Lewis Transmission Service Response
06/24/2021
I am sorry that you are unhappy with the repairs made to your vehicle. I have checked you car out and the issue is actually within the cooling system. The transmission is working correctly and you are not out a car it is still a good vehicle. The repairs we made are correct and in working order. The cooling system in you car has a blockage and when you take the car on the highway for an extended period of time it cannot keep up. We will work to clear the blockage and if that does not work the cooler warmer will have to be replaced. Thanks for you patients and we as always appreciate your business and feedback.Jess Lewis Transmission Service Response
06/25/2021
Update! We have cleared the blockage and the transmission currently runs cooler than the engine. We also noticed that the engine oil was 3ct. low. This may have also contributed to you overheat condition. You should be sure to watch your levels. Lots of repair issues can be avoided by making sure you do proper maintenance.Review from Brenda W.
1 star05/20/2021
On May 19, 2021 at approximately 10:30 am, I went in to this business to have a transmission checked on a 2005 Buick LaCrosse. Paul, the man behind the desk made statements such as, “the fluid is black, that’s the first sign of a bad transmission, the tech drove it around and said that it was jerking, that transmission is no good. On May 20, 2021 at approximately 1:30 Pm, another person took the same car in to be checked, the stick that serves the purpose of checking the fluid was now low approximately 3 quarts, but I wasn’t told this yesterday morning and Now the only other thing wrong was a tube needed replaced from the radiator to the transmission. The used transmission was purchased from economy parts and they stood behind this purchase for at least 30 days. So now we’re being scammed. Jess ***** did not know on the first visit about Economy parts guarantee, the second visit they had received word from the gentleman I had purchased the car from, ******** ** ******* ****** *** the involvement with Economy so now there is nothing wrong except the tube. * ** * ****** *** *** ***** *** * *** Wherever you go make sure you get paper work, I did not receive any thing from them with these accusations about the transmission so now I am portrayed as a liar My word against PaulJess Lewis Transmission Service Response
05/21/2021
I apologize that you feel that you have been misled when you came in for a diagnosis; however, we feel that there is a misunderstanding in this situation. Ultimately, this was a free diagnosis, so there was no cost to you, and we recommended that you take the vehicle back to the place that installed it, so there was no benefit to us. Our goal in this situation was to advise you on the best route for you to get your vehicle repaired, even if it is not at our shop, but we do apologize for the misunderstanding. To get a full understanding of the situation and to see where we possibly could have been unclear, we reviewed the footage from our office camera. Paul communicated that we scanned the car, checked the fluid, and there were no codes. He said the fluid is “slightly dark,” not black. He then asked you what the symptoms were again. He asked if the RPM go up before the shifts, and you said “yes.” Based on the symptoms you described, he said it sounds like the transmission is bad. That was his assessment based on the symptoms that you described. It is not unusual for a transmission repair shop to give feedback on the symptoms that the customer experiences when our technicians are not able to replicate them on the test drive, as the customer has spent a more significant time driving the vehicle. Paul recommended that you take the vehicle back to the place that installed the transmission. He quoted you a price only when asked him how much a rebuild would be. He never told you anything about what the tech experienced on the test drive. I am not sure what you think a man has to do with your interaction, there was a man with you on your first visit as well. We do not change how we interact with customers based on gender. When Economy called for additional information, we provided them with the same response: the transmission fluid was full and slightly dark and there were no codes, but that we had not been able to replicate the same symptoms. When Fernando came to discuss the vehicle, we provided the same information. He advised that he had the car for 3 days and had no symptoms as well, and when he checked the fluid, it was full. It is a possibility that the car may have a vent issue, which sometimes will cause the fluid to check incorrectly. This could potentially be why it seemed okay twice, and then a day later did not. The vehicle was in our care for 20 minutes, and this was a free diagnostic. We did not make any money off this exchange, try to sell you anything, or recommend that you buy anything. We recommended that you take it back to the original seller to see if they could assist and make any necessary reparations, which is at absolutely no benefit to us. I am sorry that you seem to have misunderstood what Paul was conveying to you and any inconvenience this may have caused; however, I feel he did you really good service at no charge. Thank you.
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