Business ProfileforA&M Home Services, Inc

We had A&M come out and quote us $850 to repair a section of our roof that wasnt sealed properly and was leaking water into the house and damaging the window. We were told a board needed replaced, resealed, and a few shingles replaced. They said we needed to pay 10% to schedule the appointment. We did. Scheduled to come out the first week of September to fix it. They showed up. With only a bottle of caulk and said the job was done. The next day, it rained and water continued to leak into the house. My partner called and requested they send out the supervisor to see what was actually completed since it clearly wasnt fixed. The supervisor said himself they didnt finish the job and claimed they had a shortage of supplies. Understandable if they would have just said that from the beginning. The supervisor said they would be out by the end of this week to actually complete the job. They have yet to show up. Theyre giving us the run around and said they called us to readjust what needed to be done. We do not have a missed called from them or a voicemail. My partner called them today and was upset like anyone else would be and the lady told him that they WERENT going to finish the job and they would refund the 10% paid and hung up on him. I just want to know why such a large business can treat their customers they way weve been treated. I just want my roof fixed. If I would have known how poorly this would all be handled, I would have contacted another company to fix the problem. Ive been in customer service for 13 years and Ive never treated a customer whos spending hard earned money the way theyve treated us.