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USA Muffler & Brakes has 1 locations, listed below.

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    Business ProfileforUSA Muffler & Brakes

    Auto Repair

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    814 E Ridge Rd, Griffith, IN 46319-1152
    BBB File Opened:
    3/13/2008
    Business Management
    • Mr. Ross Barbee, Manager
    • Mr. Rich Siar, Manager
    • Mr. Ben, Regional Manager
    Contact Information

    Principal

    • Mr. Rich Siar, Manager

    Customer Contact

    • Mr. Ben, Regional Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/23/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My 2016 *** ****** went into limp mode I took the vehicle to *** mufflers and brake for repair they informed me that the vehicle would need new vvt sensors a oil change and a tune up. I was charged $533.45 for all the repairs upon picking up my vehicle it went back into limp mode I immediately returned the vehicle to USA muffler and brake where I was then told that I need to take my vehicle to a *** ********** and that my motor was under recall. I took my vehicle to ************************************** In. Where I was informed that there is no specific code for a vvt sensor change on my 2016 *** ****** and and yes there is a recall on my motor and that there was no need for any repairs on the motor due to the manufacturer recall! I returned to USA muffler and brakes and asked the manager for a explanation for the unnecessary repairs and expenses. He repeatedly stated that due to a code that appeared he changed the vvt sensors. Then he stated that he had the same issue with a *** prior to mine. I then asked if you had the same issue and knowing that my engine had a recall on it and the repairs that were made were unnecessary why would you do them. He then stated get the f**k out of here and walked away from the desk. I also informed him that I would be taking legal action. My vehicle is currently with ************************************** In awaiting the new motor
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Serving Northern Indiana

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