Business ProfileforWindow World Of Huntsville
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 25154 One Aviation Way SW, Madison, AL 35756-4594
- BBB File Opened:
- 7/23/2002
- Business Incorporated:
- 5/24/2002
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 2007000001576 for this business, issued by Muscle Shoals City Business License
These agencies may include:
Muscle Shoals City Business License
1000 Avalon Ave
Muscle Shoals AL 35661
https://www.cityofmuscleshoals.com
- This company is in an industry that requires a license from the Alabama Homebuilders Licensure Board for contracts that exceed $10,000.
Any contractor who disturbs more than 6 sq.ft. on any home built before 1978 it must be tested for lead and lead safe work practices performed by a lead safe renovator if Lead is found. ONLY a Lead Safe Renovator can do the required testing and supervise the work. You have to be tested and registered as a lead safe renovator by the State.
- Type of Entity:
- Corporation
- Business Management
- Mr. Michael Edwards, Owner
- Ms. Katie Campbell, Director of Operations
- Contact Information
Principal
- Mr. Michael Edwards, Owner
Customer Contact
- Mr. Michael Edwards, Owner
- Mr. Stefan Stowe, COO
- Mrs. Makensie Stowe, Marketing Director
- Ms. Katie Campbell, Director of Operations
- Additional Contact Information
Fax Numbers
- (256) 895-7354Primary Fax
Phone Numbers
- (770) 303-0757Other Phone
- (256) 383-8894Other Phone
Email Addresses
- Primary
Website Addresses
- (256) 895-7354
Customer Complaints
26 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
June 27, 2024
In April, 2022 I contracted with Window World of Huntsville, ******************************************************************************** to replace all 16 windows in my home. The installation was completed and on September 30, 2022 I paid the balance completing the contract. Total cost was about $14,000.
Around October 30, 2023 I noticed that the window trim on one bedroom window was damaged. Further inspections revealed that the sheet rock on the associated wall was water damaged. I contacted Window World (**). An investigation revealed that the window was not properly installed in the window opening. The unsealed window opening allowed water to enter the wall, ruining the insulation, damaging the window trim and the interior sheetrock. The ** reps investigated the adjacent bedroom window and determined that it might also be leaking, although there was no apparent damage on the inside. A video was made on the ** inspectors cell phone of the water flowing into the window opening To date ** will not acknowledge that that video exists.
My house is a 3-bedroom ranch built in 1962. The original installation was redwood siding with wood windows. The original house was about 1500 square feet and in the early 1970s a 400 square foot den with seven windows was added. I purchased the house in 1978 from the original owners. When I bought the house the redwood siding had been painted a dark blue, in 1980 I painted it yellow. In 1988 instead of repainting the house, I had gray vinyl siding installed.
** of Huntsville is claiming that the vinyl siding was the reason the window was leaking. I countered with the fact that the vinyl siding had been on the house for 35 years and the windows had not leaked until ** installed the new windows. To date ** has not answered that remark and are still insisting that the vinyl siding is why the window opening is leaking. The vinyl siding is an addon clad with NO water proofing properties, Its only purpose is to eliminate the need of painting every few years.
** filed a claim with the window installation sub-contractors liability insurance company, ************************* (AFI). Anticipating that the insurance company might be influenced by ** premise about the vinyl siding being the problem, I paid $200 to have the siding removed around the two suspected leaking windows and a third in the same area so that the insurance adjuster could see that the siding was not the problem. The person that removed the siding noted that the vinyl siding j channel around one window opening had been caulked instead of the actual window top and sides. The top and sides were not sealed allowing a water intrusion path. The adjuster performed his inspections, which included all 16 windows. The insurance inspector noted that all 16 windows were not properly installed.
I had a contractor that I have done business with many times and whom I trusted to do a good job give me an estimate of the repairs of the two known and suspected leaking windows and the interior walls. Total was about $4358.00. A few weeks later, AFI offered to settle the claim for about $725.00. That was the repair of the sheetrock inside one bedroom only. About 17% of the actual repair costs. The estimated included depreciation of about $260. I refused the offer.
Based upon the knowledge that at least one window had not been properly sealed into the window opening, I requested that all 16 windows be evaluated for proper installation. The request included removal of the vinyl siding with the intent to reuse, inspecting the window installation into the window opening and if required resetting the windows. By necessity, the aluminum clad around the windows would have to be removed and replaced. I had my trusted contractor give me an estimate for the inspections and anticipated repairs. Total was about $9672.00
** and I had a conversation about how to non-destructively test the windows to ascertain leakage. I agreed to running a test using thermo-imaging. My background is in non-destructive testing procedures. I am quite familiar with the process involved.
** sent a local contractor with a handheld moisture meter. The contractor stated that there was no evidence of water in leakage and that the damage to my walls looked like dry rot. The window that has the video that shows the water running into the wall was claimed not to be leaking. He only checked 2 windows. I complained and provided documentation that a moisture meter was not the correct instrument to be using, especially if you were going to use the results for decision making. My complaints were ignored. I had my trusted contractor test the windows with his personal handheld moisture meter, when they were doing the repair proposal. He stated that the two windows suspected of leaking, did show higher than ambient moisture content.
I offered ** two ways of getting acceptable thermo-imaging testing of all 16 windows. Buy our own instrument for about
$200 and do it ourselves or hire a contractor for about $500. Both were refused.
In May 2024, I noted a third window showed water damage and brought that to **s attention. ** performed another
inspection. I had my contractor at the inspection with his moisture meter. At first ** said the was water leaking in, but
quickly backed off that statement. My contactors moisture meter indicated a higher than ambient moisture reading.
At that inspection ** and I agreed reset the three windows that are leaking and to repair the aluminum clad on all 16
windows. The clad is improperly installed and has wrong color caulk. That night I made a common-sense list of what I
thought the work should entail. I transmitted that list and got back an ultimatum that said ** was not going to fix the
things that needed to be fixed and that the would only do minimal repairs on the walls in the leaking bedroom and garage.
None of my requests or ideas were honored. I was also so told that they would make no effort to check and see that there
was leakage into the 2
nd window opening that was identified as possibly leaking at the first inspection.
In the intervening weeks, ** and I went back and forth with ** never admitting that the windows were not sealed in the
window openings properly. ** will not admit that it is **s responsibility to ensure that the window openings are
watertight. Fed up with dealing with the ** managers and their refusal to acknowledge common sense facts and their
continuing claims that my vinyl siding was the problem, I asked to be provided with the contact information of the
supervisors including the *** of the managers I was dealing with. That request was refused. That is where we stand today.
I am sure I have not recounted every detail but I can provide many emails about our conversations.
The window openings in my home did not leak for ******************************************* 1988 and for 36 years there
was no water leakage. In 2022 ** installed 16 windows. Now two maybe three of my window openings are leaking. The
known leakage is coming into the window opening because the windows are not properly sealed into the cavity. I have
proof that at least one other window was not caulked correctly. The sealant was placed on the vinyl siding around the
window opening instead of between the window unit and the redwood siding. Who is to say that all the window openings
will not leak in the future due to improper installation. They are all suspect. My home of 46 years could become
uninhabitable due to back mold. All I ask is that my home be put back into the situation it was in before ** installed the
windows.
Customer Reviews
65 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Robert L
09/12/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.