Business ProfileforDecatur Utilities

This is not the first time this has happened. Decatur Utilities frequently sends bills to customers with little or no time to remit payment before the past due date. I have received bills after the past due date for the past three years I've lived here. When I called and inquired, the customer service rep removed late fees and told me they were having billing problems. The representative said the bills were being routed through another state. About February 2, 2022, I received a bill that was close to or after the past due date. On or about February 4, a reasonable time after receiving the bill, I put a check in the mail. Today, February 10, I received a "Final Notice" to remit payment with threats that the company will shut off my gas and water in 4 days, February 14. I sent a second check because my wife and 2 year old are both struggling with COVID and the weather has brought 26 degree temperatures at night. I have always performed my duties of payment to Decatur Utilities in good faith. Decatur Utilities has acted in bad faith by not allowing customers enough time to receive their bills before applying late charges and shutting off the utilities all together. I have lived in many different places and paid many different utility companies but I have never had to pay late charges because my bills came to me on time and went out on time. Decatur Utilities is acting fraudulent because they know about their billing issues and still demand penalty fees and make hostile threats. The worst part of this is that, while I am blessed and have no problems paying my bills, many people in this town struggle. I can't imagine the stress this puts on someone who is less capable of paying a bill plus additional fees in 4 days during 26 degree temperatures and who has had no prior notice.