Business ProfileforJackson Plumbing, Heating & Cooling, Electrical & Septic

My heat pump unit would not cool and I called Jackson Plumbing, Heating & Cooling to send an HVAC Technician to find out the problem. When the technician arrived, he was asked to test the system to determine the problem. I informed the technician of my home warranty on HVAC units for repair or replacement. Within a few minutes, the technician presented me with a catalog of HVAC units. He stated my unit was non-functioning and unserviceable. The technician recommended replacing the unit and stated it was not worth repairing and he would not repair it. He further recommended a preferred and specific unit. The technician gave me the total cost for removing the old unit, installing the new one, and the warranty. I informed the technician that I needed to contact the insurance company and get back to him. The insurance company provided me with a Claims Verification form that had to completed by the technician. I informed the technician to complete the form and for me to review. However, he did not comply with my request. The technician did not complete the form. Rather, he had the company's business development specialist complete it. And sent it directly back to the insurance agent, without my review. After receiving the form, the insurance agent denied the claim, citing the technician's claim of pinholes in the unit. I informed the insurance agent that the technician did not inform me of such. The insurance agent inquired about the diagnostic test. When I informed the technician of the claim being denied and asked about the testing, he stated he did not perform any diagnostic testing because he made an assumption that pinholes were the problem since the unit was an older unit. I subsequently sent emails and made several attempts to contact the business development specialist to ask that he rescind the claims verification form. After 17 attempts whereby the staff prevented me from doing so. They lied to me, ignored my calls, and they even hung up the phone on me!