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Find a Location

The Westin Huntsville has 1 locations, listed below.

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    Business ProfileforThe Westin Huntsville

    Hotels
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 6/24/2008

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    This company offers 210 guest rooms with high speed internet access, flat screen tvs, has an indoor/outdoor pool, spa facilities & in-room spa services, a gym, ballroom & conference rooms and a restaurant.

    Business Details

    Location of This Business
    6800 Governors West NW, Huntsville, AL 35806-3202
    BBB File Opened:
    5/8/2008
    Years in Business:
    16
    Business Started:
    4/17/2008
    Business Started Locally:
    4/12/2008
    Business Incorporated:
    12/13/2006
    Accredited Since:
    6/24/2008
    Type of Entity:
    Corporation
    Business Management
    • Mr. Lee Ownbey, General Manager
    Contact Information

    Principal

    • Mr. Lee Ownbey, General Manager

    Customer Contact

    • Mr. Lee Ownbey, General Manager
    Additional Contact Information

    Fax Numbers

    • (256) 428-2001
      Primary Fax

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Traveling soon? Shop smart when booking a hotel room

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ken H

    1 star

    03/27/2023

    I stay here on Saturday 3/25 . When I checked in they ran my card and it was accepted the MANAGER CHECKED ME IN! The card reader said card was accepted and *** said no it wasnt and ran it again. Today after reviewing my statement I saw that I had 2 charges from Westin one for 297 and one for 276 . Called and after6 times finally spoke with The Manager that checked me in. He said I see where you was charged twice will get it handled said I should see on card in a few days . I said no it did not take a few days to steal from me and I want it back by morning like you took it. I said maybe you need to train you incompetent employees and he said I checked you in and I said like I said maybe the MANAGER NEEDS TRAINING! No one thing in the conversation was *************** what can we do to correct our s**** up. They was just worried about me cussing for them stealing from me. Thanks *******************

    The Westin Huntsville Response

    03/28/2023

    As our ************ Manager (not the General Manager) tried to explain to you before you rudely cursed at him and hung up, it is just a pre-authorization on your card that your bank will drop after 3-5 business days.  It was not an actual charge nor was anyone stealing from you.  I apologize that the process was not better explained to you, but you made it extremely difficult to hold a conversation.  The pre-authorization should drop off by tomorrow or Thursday, depending on your particular bank.  Again, I apologize for the confusion.

     

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