Business ProfileforAire Serv of Huntsville

Spent 22k on new hvac units. Within 10 days control board failed. New part came was the wrong part. Now another part being overnighted but they cannot commit to an install date for new part. We have gone from coldest night of the year to 80 degrees with NO heat or a/c. Never had such bad service in my life and I know how hvac shops work as I worked for one for 20 years.11/10 Update the new replacement part not received yet. Supposed to come in today but install won't be till Monday 11/13 if the part arrives. Unit in stalled 10/23, original part died 11/1. We have not had heat or a/c for almost 10 days as of today. No one communicates what is happening. We get shoved into voice-mail and have to call back repeatedly before we get a person who can't commit to anything.11/14 update-day 14 no heat still. Supposed to get a new unit as this one is a lemon. No idea when this will happen. Husband has to take time off work whenever they decide to work on this unit. Am very tired of having to be wrapped in blankets as we haven't had sunshine to warm the house.??????Anyone else find this unacceptable?11/15 install was to be done this morning. Yay unfortunately they didn't have the correct replacement unit. So.....the saga continues. What a disaster.