Business ProfileforTennessee Valley Fence, Inc.

After the May 8 tornado damaged my TVF fence, I called them for an estimate to repair it. When the salesman came out, I pointed out the damage and a few other things that were wrong with the fence that I wanted to get fixed. Regarding rot, he stated that that shouldn't occur this quickly and they had possibly used a bad batch of treated lumber. He said ***** (lead salesman) would get back to me with an estimate. I waited a couple of weeks and then reached out to them via text. They responded, "the damage does not meet our minimum." I asked what the minimum was and if they had discussed the rotted wood. They never responded.It is very bad customer service to be unwilling to repair a fence they built, especially to take care of an existing customer who suffered tornado damage. I can only assume they did not want to deal with any problems from their original workmanship, i.e, they don't stand behind their work.I won't use them again.----------------------------------------Background:Had a privacy fence installed in 2020 using "premium" treated lumber. Stained it just as they recommended and it is already rotting in places. Rot started in a few pickets immediately as there were mushrooms growing in the wood when they installed it. Shame on me for not getting them to resolve it.They miscommunicated a lot during the process. Almost installed the wrong type of picket. If I had not been teleworking from home, I would have returned from work to a fence style I did not want.They left some screws out of the gate mounting. Also had to get them to re-do the pickets on the gate to decrease the spacing. They had opted to increase the spacing so that they didn't use any partial pickets. It looked tacky with the amount of gap between.