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          Find a Location

          Family Security Credit Union has 21 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Family Security Credit Union

              2204 Family Security Pl SW Decatur, AL 35603-5500

              BBB Accredited Business

            • Family Security Credit Union

              310 US Highway 431 Boaz, AL 35957-2172

              BBB Accredited Business

            • Family Security Credit Union

              1305 6th Ave SW Decatur, AL 35601-3802

              BBB Accredited Business

            • Family Security Credit Union

              1305 Highway 31 SW Hartselle, AL 35640-2817

              BBB Accredited Business

            • Family Security Credit Union

              811 2nd Ave NW Cullman, AL 35055-2401

              BBB Accredited Business

            Business ProfileFamily Security Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            Contact Information

            2204 Family Security Pl SW

            Decatur, AL 35603-5500

            Get Directions
            Visit Website
            Email this Business
            (256) 340-2000

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            9 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/23/1988

            Years in Business: 72

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Family Security is a member-owned, not-for-profit financial cooperative that provides savings, loans, Visa credit cards and other financial services to its members.

            Products & Services

            This company is a full service financial institution offering a variety of savings and checking accounts, certificates of deposit, IRAs, investment services and loans.

            Business Details

            This is a multi-location business.

            Find a Location

            Family Security Credit Union has 21 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Family Security Credit Union

                2204 Family Security Pl SW Decatur, AL 35603-5500

                BBB Accredited Business

              • Family Security Credit Union

                310 US Highway 431 Boaz, AL 35957-2172

                BBB Accredited Business

              • Family Security Credit Union

                1305 6th Ave SW Decatur, AL 35601-3802

                BBB Accredited Business

              • Family Security Credit Union

                1305 Highway 31 SW Hartselle, AL 35640-2817

                BBB Accredited Business

              • Family Security Credit Union

                811 2nd Ave NW Cullman, AL 35055-2401

                BBB Accredited Business
              Location of This Business
              2204 Family Security Pl SW, Decatur, AL 35603-5500
              Email this Business
              BBB File Opened:
              2/23/1988
              Years in Business:
              72
              Business Started:
              4/8/1952
              Business Started Locally:
              4/8/1952
              Accredited Since:
              2/23/1988
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of NMLS ID: 400070 for this business, issued by Alabama Banking Department. The expiration date of this license is 12/31/2024.

              These agencies may include:

              Alabama Banking Department

              401 Adams Avenue Suite 680

              Montgomery AL 36130

              (866) 465-2279

              https://banking.alabama.gov/

              BBB records show a license number of 60605 for this business, issued by Credit Union Administration. The expiration date of this license is 12/31/2024.

              These agencies may include:

              Credit Union Administration

              1789 Cong Wm L Dickinson Drive

              Montgomery AL 36109

              (334) 271-2381

              http://www.acua.alabama.gov

              Type of Entity:
              Corporation
              Business Management
              • Mr. Shane Nobbley, CEO
              • Mr. Zac Howell, Vice President of Administration
              Contact Information

              Principal

              • Mr. Shane Nobbley, CEO

              Customer Contact

              • Mr. Shane Nobbley, CEO
              • Mr. Zac Howell, Vice President of Administration
              Additional Contact Information

              Fax Numbers

              • (256) 340-2051
                Primary Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              9 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/20/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              My debit card would be declined with NO contact No phone call No email. I would go shopping it was decline, very embarrassing, I would immediately go to bank and was told the charge didnt look right so it was turned off. We checked the balance it was high. They turned it back on. In 2 days the same thing happened leaving me stranded without my funds. I go again to the bank and am told just a glitch absolutely not remotely caring about my recurring issue. I have called customer service 26 times and have yet to talk to a person. I went back to the bank my balance was fine! Talked to the manager and was totally just smiled at and said things just happen. Im tired of being cut off from my money and Nobody cares about the embarrassing situation Im put in. Why does an institution spends thousands to get customers and then treats them with smirk and like of empathy. This third time is enough for me. Ill go where Im appreciated and treated with courtesy.
              Read More
              Read 8 More Complaints

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              John C

              01/17/2024

              Horrible service, i understand a ice storm in north ******* but ** open branch in ************* wont answer a phone? I am out of state with a debit card you shut off and its been 3 days now without being helped. Your systems ****
              Read 2 More Customer Reviews

              Local BBB

              BBB serving North Alabama

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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