Business ProfileforWater Utility Management Company, LLC

This company is very difficult to work with when you have a concern with overcharges related to water service. The average water usage for our residence was ~4000 gallons from Jan- July for each bi-monthly water cycle. The July-Sept water usage at our residence jumped to over 111,000 gallons and Tiered billing was added to this particular invoice and caused the water bill to increase from $95 to over $600. A service technician went to the location several times, as well as a private company that we requested, no one could identify the source of a leak to this magnitude. The flow rate was calculated at .10gpm. If this was the flow for the entire month, that would math out to 8640 gpm for 60 days. Adding on the ~4000 gallons used on average, that would equal a bi-monthly usage of 12,640 for the billing cycle. No where near the 111,000 gallons that we were charged. They refused to review the math, or logic and advised us to fill out a "leak adjustment form" with the caveat that if an adjustment was made, only one would be honored within a 12-month period. Although they finally provided a credit for $242 and $60 for the service they cut off while reviewing the "adjustment" form. We still have no reasonable explanation for the leak and have to hope we do not have a surprise leak within the next 12 months, or we are at their mercy. They are a privately owned company, they can do whatever they want, and from the complaints I've seen on this site as well as others, this isn't the first time and won't be the last time they get away with unethical billing with no clear explanation or reasoning, but according to the attitude of their customer service team, we should be grateful they did anything. The original request was to refund the entire amount of the overage as it couldn't be proven, or a leak located and that was promptly denied prior to the completion of the leak adjustment review. we were forced to pay $262.82 in order to have water service restored.