Business ProfileforCritz Inc

Hello,I had the most traumatic experience at Critz Mercedes Benz in ********. On November 24, I was contacted at 12noon that my car had been broken into the previous night. No police had been called or notified. The manager never came out to speak to me. Myself and the police was told we could watch the video but instead we received photo's. The serviceman assisting me informed me that it was policy for the customer to call the police when these incidents happen but none was called. Once I arrived on scene, I noticed that there was no broken glass or force entry. Critz had left my doors open overnight (negligence) and someone stole things out of my car. I took a loss of $1500+ in merchandise. Additionally, the speaker on the driver door was damaged during the theft. My car was never broken into. Someone ( critz employees) left my car doors open for a thief to steal. Months since the incident, I am still reeling from the effects. I have never felt more violated. I have been trying to get in touch with someone higher then ********************* or the General manager but he has yet to give me information and has been avoiding my emails and phone calls. The company offered to provide a reimbursement of $250 and then went up to $500 for all my pain & suffering and said it was nothing else they could do. I even was asked to pay my service fee of $600 without any compensation because of the incident. Meanwhile, I lost my merchandise and wages on that day I went there. I would never go back. I would recommend that this location be closed immediately since they cannot ensure the security of vehicles on the lot and ensure of compensation for they lack of caring and taking care of customers.Thank You, *********************************