Business ProfileforPalm Coast Ford

My son brought his ****************** for a transmission service at ****** miles.The car ran good ,shifted fine before he brought it in to the **** dealer in palm coast *******. He gets the car back and within a couple days, the transmission starts failing. Hard shifting, traction control light would come on, service light would come on, and then the transmission would go into limp mode, meaning the car would lose power and just coast.Very dangerous. I made a appointment and brought it to ****. They told me the battery needed to be replaced, and 2 02 sensors needed to be replaced before the can diagnose the transmission. $770. Then the look at the transmission and said it needs to be replaced $5000 . They didn't pull any codes, no particular reason for failure, just needs to be replaced. I talked to the service manager, who was very nice. He said we have to pull the transmission and see what the problem was.I told him how the car was fine before we brought it to them, but they were not gonna take responsibility for the failure. We took the car home ,and the check engine light came on. I have a scanner, so I looked up the code. It was for the 02 sensors. I cleared the code and within that same day, the check engine light came back on. Called **** back up and told the service manager about it, he was no help at all, and now he was not as nice. I brought the car to a transmission place in Ormond and they had the transmission diagnosed by the end of the day. The service department at palm coast ford is terrible, do not bring your vehicle there, not even for an oil change.

************** originally brought the Mustang in for a transmission flush. At that time he said he was not having any concerns with the transmission, just wanted the flush. Shortly after picking the vehicle up, he called in to discuss the issues he was having with the transmission at which time both father and son mentioned that the vehicle had been having issues shifting prior to the service we completed in December.Customer felt that the previous shifting issues are not related to any internal transmission fault and that fluid should effect any shifting concerns. Transmission performance is hydraulic pressure based. Advised customer to bring in vehicle for a proper diagnoses. Only work performed on vehicle was fluid exchange, new fluid will not causing transmission failure unless there was already an underlying issue.

was just saying when we went to **** I never told them we were having transmission problems, cuz we weren't. I told him the reason why we came in to have a transmission service because the transmission wasn't shifting as smooth as it should have. And that's what happens **************** get mileage on them and the transmission fluid gets worn. That's why you do transmission services. The service manager actually said I would have did the same thing if he had the same issue with his car. So I never had transmission problems before. When we brought it there the service writer told my son that the technician overfilled the transmission probably at least a quart of fluid. Because he said they had to drain it before they could test anything cuz it was overflow. The problem with overfilling an automatic transmission especially that much fluid, it causes the fluid to bubble and foam, and it starts to pump a fluid and it could cause transmission damage. Also when we brought it there they charged me $770 to replace the battery in 202 sensors, and after we took the car that same day the check engine lights came on with those codes for the O2 sensors. I cleared it it came back on cleared again came back on. So I mean I don't know what's going on at this dealership what's going on but they caused a failure to the transmission in my son's car, and they want me to Shell out the money to repair it. They don't want to take any responsibility for what they did.