Business ProfileforWaychoff's Heating and Air Conditioning Inc.

We purchased a new high efficiency Lennox system from Waychoff's in June ****. This winter, it became apparent that the heating was only occurring through electric heating, not the higher efficiency heat pump. Three service calls by Waychoff's took place starting in December **** through February **** to correct the problem. I mentioned during the last two service calls that I had received thermostat reports demonstrating that the heating was not taking place in an efficient manner, and would like to bring that at the attention of management as our electricity costs were excessive. At the suggestion of the Waychoff technicians, I wrote a letter documenting the issue and requesting reimbursement to Courtney Unsen on February ***** ***** requesting a response by March ** ***** A copy of the letter is included as a supporting document. As of ******** no response was received. I called Sarah in sales with Waychoff, who informed me she would follow up with Courtney and get me a response in ***** business hours. As of *******, still no response had been received. I called Sarah in sales again. She said she had spoken to Courtney, the are pulling their records together and would call me back same day. As of *******, still no response/call had been received. She tried unsuccessfully to reach Courtney during our call, and informed me she would be referring the matter to their Customer Relations Manager, would be putting in a ticket and I would receive a reply within ***** business hours. As of *******, still no reply to my letter has been received.