76 Customer Reviews
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Review from Ga S
5 stars08/31/2024
Outstanding SERVICE!! GREAT WORK AND WONDERFUL PRICES!!I will Always choose DyeSS!!
Dyess Heating & Air Response
09/03/2024
Thank you so much for your fantastic review, *******! We're thrilled to hear that you had an outstanding experience with us. Providing great service and value is what we strive for, and it's wonderful to know we're hitting the ***** We look forward to being your go-to choice for all your HVAC and plumbing needs. Thanks again for your support and kind words!Review from Pamela R
5 stars08/30/2024
He was professional, polite and very quick to diagnose and fix.Always love using Dyess airDyess Heating & Air Response
09/03/2024
Thank you for the great feedback, ******! Were delighted to hear that **** was professional, polite, and efficient in addressing your issue. Its wonderful to know that you consistently enjoy your experiences with ********************************** We look forward to serving you again in the future!Review from Mark C
5 stars08/19/2024
***** did a fine job inspecting our system today. He is very polite and professional and an asset to Dyess Air.Dyess Heating & Air Response
08/21/2024
Thank you so much, ****, for trusting ***** and the Dyess team. *****, as the rest of the team, will be delighted to hear that you are that you are satisfied with his services and professional manner. From Everyone at ********************************** thank you.Review from Andrea P
5 stars07/18/2024
Kaleb is the absolute BEST!! He diagnosed the problem and solved it!! He keeps you updated when hes on the way and gives a detailed description when everything is done. I highly recommend this company!!!Dyess Heating & Air Response
07/19/2024
Thank you so much, ******, for your glowing review! We're thrilled to hear that ***** provided such excellent service, from diagnosing and solving the problem to keeping you informed throughout the process. We are more than thrilled to pass along your compliments to him. Your recommendation means a lot to us, and we're grateful for your support.Review from Waltraud G
5 stars07/05/2024
****** was very knowledgeable and explained the problem with our heat pumps, the drainage. We replaced four (!) heat pumps within 3 or 4 years and did not know we had this problem. Thank you, ****** for your quick help.Dyess Heating & Air Response
07/08/2024
Thank you, ********, for sharing your experience with ******! We're pleased to hear that he provided knowledgeable service and was able to diagnose the issue with your heat pumps efficiently. At ********************************** ensuring our customers' systems operate smoothly is our priority, and we appreciate your feedback. Should you have any further questions or require assistance in the future, please don't hesitate to contact us.Review from Jocelyn R
5 stars07/03/2024
Everyone was professional. ******, our installer, was friendly, patient, and very thorough and knowledgeable. They even called and moved up our appointment. Great service.Dyess Heating & Air Response
07/05/2024
Thank you, *******, for taking the time to leave us such a positive review! We're delighted to hear that ****** provided friendly, patient, and thorough service during your installation. At ********************************** we strive to provide excellent service and accommodate our customers' needs whenever possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business!Review from Warren G
5 stars05/21/2024
David was very professional and caught a small problem before it snowballed into a bigger problem. I didn't have a problem with Dave at all I did have a problem Dyess Heating & Air with scheduling. I thought I was scheduled with a morning appointment. When the end time of the appointment came around and the technician that was assigned to complete the service call had not showed up, I called Dyess Heating & Air and was told my appointment was an afternoon appointment. I guess I must have written it down incorrectly. When the afternoon appointment came to the end of the scheduled time and I still had not heard from Dyess Heating & Air I called again and was told that the technician (David) was running late. I wish that a phone call had been made by your scheduler to let me know that the technician would be late. Their are so many things that I could have accomplished had I known this.Dyess Heating & Air Response
05/31/2024
Thank you, ******, for sharing your feedback, and we apologize for any inconvenience you experienced with the scheduling process. We're glad to hear that ***** provided you with professional service and caught the small problem before it escalated. We understand your frustration regarding the miscommunication about the appointment timing, and we sincerely apologize for the oversight. We did attempt to update you about the technician running late, but unfortunately, we misdialed and contacted a number that was not yours. Unfortunately, we were not aware of this until you left this review. We're truly sorry for any inconvenience this may have caused. Your feedback is invaluable, and we'll use it to improve our communication processes in the future. If you have any further concerns or need assistance, please don't hesitate to reach out. We appreciate your understanding and your trust in the ********************************* team.Review from Bernice T
5 stars05/06/2024
I think *** was great very professional and friendly. *** explained everything we needed to know and work hard to get us where we need to resolve this issue.Dyess Heating & Air Response
05/08/2024
Thank you for taking the time to leave us a review, *******! We're thrilled to hear that *** provided you with professional and friendly service. It's wonderful to know that he took the time to explain everything thoroughly and worked hard to resolve the issue to your satisfaction. We'll be sure to pass along your kind words to ***. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We appreciate your feedback and your trust in us!Review from Vicki S
5 stars04/27/2024
Our consultant was ***********************. Excellent to work with, explained every detail and answered all of our questions some of them twice. Went above and solved problems we didnt think could be solved, and recommended ways to help us make our unit work more efficiently. Will definitely we loyal to DyessDyess Heating & Air Response
04/29/2024
Thank you for taking the time to share your experience with *********************** and our team. We're thrilled to hear that ****** provided excellent service and went above and beyond to address your concerns and optimize your unit's efficiency. Your satisfaction is our priority, and we're grateful for your loyalty to Dyess. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you.Review from John K
5 stars04/10/2024
Tech did an excellent job. He pointed out a branch near my outside unit that should be trimmed. Very responsive to all questions. Well done!!!!Dyess Heating & Air Response
04/15/2024
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that **** provided excellent service and went above and beyond by identifying the branch near your outside unit that needed trimming. At ********************************** we strive to be responsive to all our customers' questions and needs. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again, ****, for choosing **********************************
Customer Review Rating
4.95/5stars
Average of 76 Customer Reviews
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