Business ProfileforLake City Chrysler Dodge Jeep Ram

Bought a 2021 Dodge Durango in February 2023. Paid off vehicle 30 August 2023. Requested a refund for the prorated amount left on my gap insurance through the finance company. Inquired a month later and they had not heard anything back from the dealership who has to cancel and refund the money. Waited until November, called the gap warranty company and was told they have contacted the dealership again and waiting for them to initiate the refund. Initiated another gap insurance cancelation online through Tru Warranty and submitted required paperwork online. Waited until January, called ************ again and was told they are still waiting on the dealership and would contact them again. Called again in March 2024, told the same thing. Called the dealership to file a complaint with the finance manager and was told that he was finally canceling the policy and I would receive a refund within 2 weeks. On 22 May I contacted Tru warranty again, was informed the policy was finally canceled on 28 March 2024 but I still had not received the refund. Contacted the finance manager again on 22 May, the new finance manager couldn't be bothered with me and directed me to call *********************** at their corporate office. Called and left a message. It is now 29 May 2024 and still no response from ***********************, anyone at their corporate office, or the dealership. Also, still no refund that I have been waiting on for 9 months, since 30 August 2023. This dealership is quick to take your money but not so quick to return what is owed. Stay away from them. Their service department isn't much better but that's another story.

Since my initial conplaint is not shown, this is conplaint number 2. Bought a 2021 Dodge Durango from thus dealership in February 2023. Paid the vehicle off 30 August 2023 and requested a cancelation of my Gap policy and refund of balance. Long story short, after numerous times of calling and requesting my refund since then, 10 months later I still have not received my refund. Talked to the new General Manager around 30 May 2024 who assured me my check would be in the mail the next day. Also talked to their corporate finance department on 1 June 2024, who also assured me my check was being mailed to me. It's is now 11 June 2024 and still no refund after waiting 10 months. Thus dealership is quick to take your money, but not so quick to return what is owed to you. If I owed them money I'm sure I would be paying late fees, was not offered any additional reimbursement other than what us owed to me.