Business ProfileforKEES Vacations

Ok, now that I have read the numerous reviews here on Kees properties, my blood pressure has gone up even more. Here is our story. We rented Pat’s Foley this past week for 5 days. Aside from a number of mechanical issues with sinks, toilets, blinds, dirty pool area, I thought it could not get worst. Well it did. The mechanical issues were minor compared to the home which was totally infested with roaches. Day 1- my son killed 8-10 roaches. Day 2 he killed another dozed that i was not aware of. Day three- my 2year old granddaughter went to brush her teeth but found a roach on her toothbrush. At this point she was traumatized and wanted to leave the home. We stayed and requested that Kees get a pest control operator in ASAP to treat the property. The only positive thing I can say about Kees is that a person came out and treated the property. Unfortunately for us, treatment takes a few days to take effect. So, our vacation was basically ruined by day 5. No one from Kees followed up with us to check on us even though we were led to believe they would. Considering the issue, which some would consider a public health issue, it is startling to me that they took no interest in our situation. Considering the severity of the issue and the lack of follow up led me to write a very accurate but very negative review. I did call the office and blew off steam to their representatives, who complained about my tone. Mind you, I was very upset about my granddaughters reaction and wanting to leave. So, i receive a call from a person by the name of Shelby. She immediately told me she did not like the tone of my previous conversation with her staff and that it was unacceptable. She then proceeded to let me know that if I was expecting compensation, I needed to have my negative review taken down.. in her words this was the only way to help solve the problem instead of threatening them with poor reviews and telling them I would consider getting a lawyer. I gave up at this point.

I'd like to start by expressing my sincere apologies for the negative experience you encountered during your recent stay. Your feedback is of great importance to us, and we are committed to addressing your concerns with the utmost seriousness. I appreciate the detailed account of the events during your stay and allow me to clarify the timeline and events as you've presented them. Your party reported the presence of waterbugs on the second-to-last day of your stay. Upon hearing this, our team promptly addressed this concern by engaging pest control services, who confirmed the absence of any roach problem. Despite finding only a few dead bugs, we took the precaution of re-spraying the property. Your concerns were treated with the utmost seriousness. The day after your departure, you reached out to express your concerns and compensation expectations. We fully understand that emotions can run high in such situations, but it's crucial to maintain a respectful and constructive dialogue. Our primary goal is to provide a positive and memorable experience for all our guests, and we genuinely aim to assist in resolving the issues you encountered during your stay. On October 11, 2023, 6 days after your stay, we extended a compensation offer which, regrettably, did not meet your expectations. We genuinely sought to address your concerns and achieve a fair resolution, and we're deeply disappointed that an agreement couldn't be reached. While we acknowledge your dissatisfaction, we firmly believe that we made every reasonable effort to address the concerns you raised during your stay. Our commitment to providing a quality experience for our guests remains unwavering, and we sincerely aim to resolve the situation to your satisfaction. We greatly appreciate your feedback and the opportunity to clarify the timeline and events. Your comments have been shared with the relevant departments to ensure that such issues are promptly addressed and prevented from recurring. Thank you for your understanding.