Business ProfileforReal Property Management Hampton Roads

RPM of Hampton Roads is the worst rental company to rent from. They have ********* my lease term documents and stated I signed a 13months lease. I have copies of my orginal documents and my lease was from February 24 2021-March 1 2022. I sent in a letter informing them that I would not be renewing the lease on January 1st 2022 which was my 60day notice, they stated I terminated my lease early which they stated is over March 31st 2022. I had the house professional cleaned, I took pictures and also turned in the keys. It has been over ** days and I have still haven't received my security deposit of ********* The representative they have on staff does not ***** and is very unprofessional. I have been told that my security deposit was refunded back to me on April 15th 2022 via certified mail, however all I received was a bill stating I still owe ******* I have called and left several messages and no one has yet to return my phone calls or emails. I even sent documents to the ********* and they informed me that the address is not a valid address and the s****..I advise to any and everyone who is renting from them..RUN!!!DO NOT PAY THEM..THEY ARE FRAUDULENT COMPANY..They don't take care of the properties they are renting out..They show no concerns when things needs to be fixed..They are better places to rent from besides this company..

Ms. ******

Thank you for contacting our office with your concern. We have reviewed your lease, ledger, and previous communication with our office.

On Jan ***** 2022 our office processed the notice to vacate and specified that the end of lease date was March ***** 2022. On March **** 2022 our office emailed you a copy of the Non-Refundable Hold document that shows the lease terms would be 13 months from 2/24/2021 to ********** This document was signed by Shatorya Evans on Jan ***** 2021.

The lease agreement reflected these dates and was signed by Shatorya ***** and Annette ******** on Jan ***** 2022. The lease agreement includes a clause that states in section 1.4 "Tenant(s) that are military and are not military and break a lease prior to the lease end date for reasons outside the military clause reasons in section 4.1 of Lease Contract understand that they are knowingly forfeiting their security deposit." You vacated the property and returned keys to our office on March **** 2022. A Return of Possession form to corroborate this was signed by Shatorya ***** on March **** 2022.

Since the property was vacated after the March rent was due and this rent was unpaid the system automatically applied late fees to the unpaid balance. Our office completed the security deposit claim and sent the findings via certified mail within the 45 days of the return of possession in accordance with the Virginia Landlord Tenant Act. This initial claim reflected the March rent and charges as well as the forfeiture of the security deposit due to the early termination of the lease and damages.

After a phone call with our office on April ***** 2022 our office agreed to remove the March rent and fees from the ledger. At this time no balance is due on the tenant ledger. However, the removal of these fees does not invalidate the forfeiture of the security deposit due to the early vacate per the lease agreement.

RPM Hampton Roads acted in accordance with the signed Non-Refundable Hold, Lease Agreement, and the Virginia Landlord Tenant Act by withholding the forfeited security deposit in completion of the security deposit claim process. We willingly removed March rent and fees leaving you with no balance due and no account in collections. However, a refund of the security deposit is not warranted in this case due to clear break of the lease by vacating early.