Customer ReviewsforFamily Flooring, LLC

Family Flooring did a horrible job installing our carpet almost 2 years ago now. You can see my previous review on the "job" they did at my home. During the process Tony and Kevin told us that after a year they would come back and fix anything that was wrong with the job. Well, I called around a year when the carpet started to buckle and bubble in numerous places around our home. They may be 6, 7, 8 large area that are bubbling and buckling. I spoke with Tony over the phone. He would tell me he would call me back. Then he would tell me they didn't have anyone to do the work. Then he had one of their installers call to set up a time with me (highly unprofessional to have your workers book repair jobs-but ok). No one ever came. No one ever called. Today my wife called and spoke with Jeff. In Jeff's opinion we are "too picky". Too picky that the job was never done properly. Too picky that the entire process was a mess. Too picky that the job STILL isn't right. Too picky that we just want what we paid for and aren't getting it... Well today tops it. Jeff (the OWNER of the company) told me wife that if we REMOVE the bad reviews from the internet they would consider fixing the job... WHAT????This make no sense at all. This is absolutely extortion! DO NOT HIRE FAMILY FLOORING. EVER. Now our carpet is buckling and bubbling and we will be left to PAY MORE to have another company come and fix the issue. If Family Flooring has any respect for themselves they would at minimum offer to pay for the repairs for a reputable company to fix the job that they could not do properly the 1st, 2nd, 3rd, 4th or 5th time they tried. These guys are a joke. I wouldn't hire them to lay a welcome matte at my front door.

I’ll make this quick and short. Job was completed and finished almost two years ago. He is not under any warrant from us. Wants something for nothing. Uses internet to try to get it.

Kevin SOLD us on our carpet. He told us everything would be "perfect". "Our installers are the best around." He said 4 men would come out to do the job and it would be finished in 3 days. It'll be a "turn key" job he said. You won't have to worry about anything. Installers Brett and Cliff showed up to the job on day 1. It was SO incredibly poorly done with a HUGE mess left in our house that we called Kevin and complained immediately. Kevin reassured us it would be perfect. He asked that we let them finish the job and they will "fix any mistakes." Installers came back day 2. This time with a third guy. They ripped up bad installation from day 1 and started over only to install the carpet incorrectly a second time. AND they continued to install the remaining carpet improperly. The carpet was bubbled, too loose, too tight, had lumps, bumps, holes, and gaps. It was bad. Really, Really bad. They threw our old carpet out of my daughter's bedroom window. They did NOT put the screen back. They didn't lock the window. They also didn't properly close the window. So not only could the window have fallen out but my daughter could have fallen out the window. We called day 3 and told them not to come back. We asked for a full refund at which point Tony told us they would give us a refund but come and remove all the carpet they laid and leave us with plywood floors. Tony also thought the first two days of bad work looked "fine". Tony is the owner of the company along with Jeff. I hired another company to come look at the work without pointing out specifics and they found every mistake I found AND MORE. So they sent out another crew to fix everything from the first 2 days. At this point we are starting on week 2 of this job. Meanwhile I have not been able to work for 4-5 days. My home office was taken apart for this installation. Freeman and Aaron came and their work was WAY better. Aside from a few things here and there. Still not great. But SO much better. However, the stairs were not properly installed and there is a nest staples visible, loose and sticking out. Another hazard to my children. Freeman and Aaron worked for 2 more days but then were delayed because they had to order more carpet. Our living room and upstairs needed to be completely redone. They laid the living room carpet in the wrong direction with crooked seams. The upstairs hallway was pieced together with 6 small pieces of carpet. Week 3 and Freeman comes back. Freeman was very nice as well as Robbie. We chatted them up. Fed them. Gave them ice water. Made them feel at home. We moved furniture, we cleaned, they used my tools, they used our vacuums, they used my air compressor. All of which you would assume would be on every installers truck. They didn't even have a broom to clean messes. They even used my tape measures and accidentally took them home (since returned). So the final day has arrived. I had to leave for work before the installation was finished and Freeman told me it's a COD job and they needed payment before leaving. I didn't feel comfortable with it given their track record. I told my wife the couple issues I saw and had them fix that before they left and we would be good. I was trying to show trust in their company. I came home from work to find oil stains in my driveway, my front porch and driveway covered in carpet fibers, our welcome matt not put back, the outlet cover broken, a giant chunk of our wall was busted, portion of the stairs not finished, dresser not put away, shelving not put back, nails on the front porch, trash, cigarettes, carpet fibers, scrap carpet all over my yard and garage. Tony tried to help but ultimately fell short. I called to tell him the stairs are still not right and the seams look like garbage and Tony called me a "know it all" and told me I am "over the top picky" and that he would take me to court if I don't pay him. An inspector from the manufacturer is going to come look at the job now. I wish we hired someone else.

My only comment at this time since we are still trying to make this young man happy with his carpet job is just that once we are done then I will.