Customer ReviewsforSouth Norfolk Jordan Bridge, LLC
10 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Steve G
1 star08/15/2024
It cost me $*** for 1 trip, and $*** for 4 trips. They claim to have sent letter and certified mail, but said they can't show a signature. They are a total loan shark operation. This is a disgrace to VA and it's citizens.Review from Ronald R
1 star07/10/2024
I would give a Zero if possible. This is the worse company I have ever dealt with . I received an invoice that I had passed a toll and didn’t pay, the car was not mine but had the same temporary tag that was issued to me when purchasing a completely different car. I have never been to that area and live over 4 hours away. I was told I had to file a police report and send them a copy. I filed the report and sent them the report number. I never received a copy and after receiving a letter saying it was going to turned over to a collection service I contacted them again. She said the report number wasn’t enough I needed a copy. After contacting the police again since I lived so far away and couldn’t come to get a copy I had to get a letter notarize that I needed a copy of the report send ten dollars and a self addressed stamped envelope to receive the report. After receiving the report I sent it by email with the previous email that were sent. Then they had the nerve to email me back and said they received it but I would need to resend the letter as an attachment. I have never dealt with such rude people. I don’t understand why I had to go through all that when they plainly stated they knew it wasn’t a vehicle we owned and it happened frequently that people had duplicate temporary tags by nefarious means. And that I live several hours away and have never been near the toll road. They need a better way to deal with this issue.Review from Stephen D
1 star06/14/2024
These guys are criminals. Multiple billing statements for someone else's car with the same plate number but a different plate type. Multiple times I've called and emailed, they apologize, fix the error, and then do it again. Now it's in collections. Hooray. Never been to over this stupid bridge and never will. There should be a class action lawsuit.Review from Derrick W
1 star04/22/2024
No stars its no way this place is not regulated by the city or state ez pass is unable to check charges against you because company is private. With my paperwork present they still told me they could not help me I just had to pay...also they said I had to pay for a car that I had in 2017. Customer service sucks they have little to no info on your case just amount for charges they dont even send you notices to let you know you have debit just send it to collectionsReview from Shatima B
1 star09/01/2023
I would give zero stars this agency needs to be investigated as soon as possible this is ridiculous. I paid multiple fees multiple times only for them to say one of my payments never went through and I know for a fact I paid it. A $** payment is now *** because of added late fees and they put a hold on my registration. They’re blatantly robbing people and no one is even doing anything about it in what way is this ethical ??Review from Fredricka H
1 star07/25/2023
I would give 0 stars if I could. Horrible I paid my account off and PAM didn’t have any record of it and couldn’t find me in their system even after sending a text to my phone in reference to bill. Representative told me to call SNJB, when I called SNJB said I didn’t have a balance and that my account is current with no payments due. Last year I paid another account off only to have them take out another payment for the same bill mentioning I never paid it. It’s like you’re continuously paying a bill off over and over again with receipts but it’s annulled. Awful, business!Review from Katherine H
1 star10/12/2022
I feel sorry for customer service. They are not help you with a billing problem. They have the nerve to say it's the mail service. The mail sure got to me when they added ***** last fee. Then once l paid that off l get the original bill 3 months later. Where is my refund? A credit,? I am sure this is going on a regular.SMH poor business practice. I will never use that bridge when I visit Virginia again.Review from Matt L
1 star07/21/2022
This bridge is ran by a con artist. We were told that the account was paid off.And then 7 years after our last time going over that bridge we are now told that we owe over ****** When you call their customer service they give absolutely no help, they only try to pacify and then get rude.1st they said they couldn't even find the account that was paid off was paid off 7 years ago and then proceeded to tell us that they also only sent 2 notifications 2 months after the passing of the bridge that there was a toll due. None of these letters are certified so there's no proof that they even sent anything. Also apparently there were several accounts opened that they did not mention at all while on the phone with them paying the other account off in the past. Now there is a garnishment on our wages And we never even got our day in court. They didn't even put a hold on our registration for all these years. It would seem from every point of view that that they purposely do this all the time so they can rack up extra fees and make more money. We are filing an objection to the Garnishment of our wages. This is the reason statue of limitations are put in place, To stop companies like this from hiding a small fee and adding fees on top of it and coming after you 7 years later with extra fees. It's a great con that eventually is going to hurt them.South Norfolk Jordan Bridge, LLC Response
07/25/2022
Mr. *******
Thank you for sharing your thoughts with us. At the South Norfolk Jordan Bridge, we are committed to operating with the highest levels of integrity and transparency. One aspect of this transparency is following the Code of Virginia, which ensures all electronic tolling is conducted in an ethical and timely manner. All legal cases and judgements must go through the legal process in the Virginia court system. We would like to research your matter, but we were not able to locate an account with the name given. Please contact our legal department with your contact information, for further assistance. We recommend you consider enrolling with *** Pass. If the account remains up to date and funded, it will cover electronic payment of your tolled trips at the lowest rate and eliminate the need for mailed invoices. ******* is accepted at all Virginia toll facilities and in 18 other states from North ******** to ******Review from Dawn J
1 star11/10/2021
South Norfolk Jordan Bridge is a Major Criminal! Especially if you don't live in the state of Virginia. I am being Raped by them and Overcharged significantly due to their negligence! This is the 2nd time I have ever used that bridge and have NEVER received a bill. When I finally get a bill it is for hundreds over a ***** toll. It is ridiculous. They refuse to settle for anything less than low 80's. Really?! They need to revamp their billing system. It is not my fault that they cannot get a bill out in a timely manner. I seem to have NO problems with any of the tunnels in VA, so why just this bridge that I may only use once a year????South Norfolk Jordan Bridge, LLC Response
11/23/2021
Thank you for the opportunity to respond to your concerns. The administrative fees are well below what the Commonwealth allows for toll violations, and we make repeated efforts to contact consumers prior to the fees being applied over the 90-day billing cycle. Our standard billing cycle applies the first admin fee when an invoice remains unpaid after 30 days from the date of invoice.
Once an SNJB account advances to collections (after 90 days without receipt of full payment), a new account is generated if the same vehicle travels the toll facility again. Fees were added to each of your accounts as the result of non-payment.
Account #1
Trip dates: ******* and ******* (2 trips)
Notice mail dates: ******* and *******
Account #2
Trip Dates: ****** (1 trip)
Notice mail dates: ****** and ******
Account #3
Trip dates: ****** and ****** (2 trips)
Notice mail dates: ****** and ******
Should you have additional questions or concerns, feel free to contact our Customer Care Team Monday-Friday 8:00 AM - 6:00 PM at #***/XXX-XXXX. You may also consider enrolling with ******* ** enjoy the lowest toll rate on all travel at the SNJB, Virginia toll facilities, and in other states were *** ** accepted.Review from Christopher M
1 star11/01/2021
The phone system SNJB uses does not let you find out or pay tolls. Wait times are horrible, over an hour for a week straight. I have up. The online access doesnt let you find or pay until its too late and fees and fines are adding up. This business is set up to get you into collections and have *** enforce the now ridiculous fees and costs they have added on. They need to be shut down. It is a roadway and should be easily payable.South Norfolk Jordan Bridge, LLC Response
11/05/2021
Mr. *******
We apologize for any inconvenience you experienced while attempting to contact our collection agency. We strive to provide our customers with an excellent experience with each interaction. We have researched and reviewed customer wait times. It does not appear that any one customer had a wait time over 8 minutes in the last 30 days.
Regarding our administrative fees, they are well below what the Commonwealth allows to be charged for toll violations, and we make repeated efforts to contact consumers prior to the fees being applied over the 90-day billing cycle. We send out three notices to the address your vehicle is registered, prior to your account reaching collection status. We offer several different payment methods to our customers; direct with a representative, mail, in person at our local operation center, and via the web which allows our customers 24/7 access prior to and after an account reaches collection status.
To facilitate prompt payment of future tolled travel, we recommend you consider enrolling with *** Pass **************************************************** As long as the account remains up to date and funded, it would cover electronic payment of your tolled trips at the lowest rate and also eliminate the need for mailed invoices. *** Pass ** accepted at all Virginia toll facilities and in 17 other states from North Carolina to Maine.
Customer Review Rating
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