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Find a Location

Tune Up Plus has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Tune Up Plus

      818 E Little Creek Rd Norfolk, VA 23518-3753

      BBB Accredited Business
    • Tune Up Plus

      4043 W Mercury Blvd Hampton, VA 23666-3731

      BBB Accredited Business
    • Tune Up Plus

      111 Gainsborough Sq STE G Chesapeake, VA 23320-1707

      BBB Accredited Business
    • Tune Up Plus

      5225 Indian River Rd STE A Virginia Beach, VA 23464-6178

      BBB Accredited Business
    • Tune Up Plus

      111 Gainsborough Sq Ste E Chesapeake, VA 23320-1707

      BBB Accredited Business

    Business ProfileforTune Up Plus

    Auto Repair
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/2/2015

    Years in Business: 46

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Tune Up Plus has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Tune Up Plus

        818 E Little Creek Rd Norfolk, VA 23518-3753

        BBB Accredited Business
      • Tune Up Plus

        4043 W Mercury Blvd Hampton, VA 23666-3731

        BBB Accredited Business
      • Tune Up Plus

        111 Gainsborough Sq STE G Chesapeake, VA 23320-1707

        BBB Accredited Business
      • Tune Up Plus

        5225 Indian River Rd STE A Virginia Beach, VA 23464-6178

        BBB Accredited Business
      • Tune Up Plus

        111 Gainsborough Sq Ste E Chesapeake, VA 23320-1707

        BBB Accredited Business
      Location of This Business
      818 E Little Creek Rd, Norfolk, VA 23518-3753
      BBB File Opened:
      6/4/1992
      Years in Business:
      46
      Business Started:
      4/1/1978
      Business Started Locally:
      1/1/1992
      Business Incorporated:
      1/1/1992
      Accredited Since:
      4/2/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of F1378001 for this business, issued by State Corporation Commission - Virginia

      These agencies may include:

      State Corporation Commission - Virginia

      Tyler Building, 1300 E. Main St.

      Richmond VA 23219

      (804) 371-9967

      https://www.scc.virginia.gov

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Tune Up Plus
      Hours of Operation

      Primary

      M:
      8:00 AM - 6:00 PM
      T:
      8:00 AM - 6:00 PM
      W:
      8:00 AM - 6:00 PM
      Th:
      8:00 AM - 6:00 PM
      F:
      8:00 AM - 6:00 PM
      Sa:
      8:00 AM - 5:00 PM
      Contact Information

      Principal

      • Mr. Greg Terrell, President/CEO

      Customer Contact

      • Mr. Greg Terrell, President/CEO
      Additional Contact Information

      Fax Numbers

      • (757) 548-4684
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to prepare your car for winter

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/30/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I took my 1989 pontiac firebird to get a full vehicle inspection. It had been in storage until i got back from deployment. I asked to do a full check-up and tune up. I ended up being charged ****** over the phone for supposedly parts that had to change and for labor. I told ***** to hold on and that i wanted to go in before i made the payment. I felt forced to make the payment because by the time i got there, my car was up on a lift, and it was already taken apart, before i agreed to make a payment for the work to start on the job! I asked him if there was anything that could wait, and ***** said that all the parts were already ordered, so no, which he made me believe there was nothing I could do. When i picked up my car, the mechanics were sitting there laughing because i kept asking questions when i turned my vehicle on, and it started making a noise it hadn't made before.. ***** said to drive it and bring it in on Tuesday to get it checked. The next day, i tried to start my vehicle, and it died, and the service engine light came on. So i opened my hood, and one of the things i was charged for was for the battery hold down kit... which turns out they didn't even install. My battery was still the same as before... no hold down kit... they also didn't fill up all the fluids in the car, i found a leak and a missing bolt around the engine. Should I now believe *****, the general manager, took advantage and charged extra for work they didn't do? unfortunately, I am wondering if he sabotaged my car so that I could bring it in again. Seeing that they didn't install something so simple like the battery hold down kit... makes me believe they didn't even change all the other parts he charged me for. Do not go to this place... they will rob you!!
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jonnasia D

      1 star

      09/22/2021

      Hampton va location is a scam , when it comes to inspections . I was told before getting inspection done that if I failed , I had a 15 day grace period to bring it back for ** and get inspection sticker . I was NOT told before hand that the only mechanic they have would be leaving to go out of town before 15 days . I got my inspection done a week ago and failed tried to get it reinspected for the ** tomorrow and was told he was out of town and there was nothing they could do besides make me pay the *** all over again. Because my 15 day grace period ends sept 26th and he would still be gone . I feel as though , I should be getting a reinspection done after he comes back for ** due to that 15 days being a LAW REQUIREMENT.

      Local BBB

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