Business ProfileforSouthern Auto Group

Bringing my vehicle here was my biggest regret! It went in for a front wheel baring replacement & rear service parking assist alert. The day it was brought in the advisor lost my keys but didn't advise me until the end of the day. 2 weeks of little to no communication & 3 attempts of us showing up in person & then finally just coming to get my vehicle that still was not completed, nor the new key fob synced. We requested the door cylinders to be replaced due to the lost key fob but the advisor told us no b/c he could “personally guarantee my missing key was not lost here in the shop and in fact somewhere on the road because it was taken out with a customer for a test drive of another vehicle & lost on the test drive on Military Hwy.” We were lied to from day 1. Since the parking assist alert & key fob were not repaired, I reluctantly had to bring the vehicle back as I felt stuck since the process had already started; this time it took another 3 weeks. I reached out to the ** whom advised to have cylinders replaced, vehicle cleaned, fueled & supply me with a loaner vehicle. A loaner vehicle was provided for the 3 weeks however the vehicle was never cleaned nor fueled. Upon picking the vehicle up & returning home, it was discovered the wiring cables were just hanging against the exhaust & not properly clipped in. I had sent a follow up email to advise & also to address the cylinders. It took 2 weeks for a response & ultimately advised I have no faith or trust in this company & advised I'm not bringing my vehicle back but requested reimbursement of my car payment instead since it was in their possession for over a month & for the aggravation of this entire process. Since having my vehicle returned, there is a smell from my AC & I feel it has been tampered with. I DO NOT SUGGEST BRINGING YOUR VEHICLE HERE.