Business ProfileforSouthern Buick GMC Kia Lynnhaven

12/15/23 I took my 2019 Buick Encore to Southern. The first call from service I was told that the Turbo Charger needed to be replaced, but first would try to replace the air duct to see if that fixed the problem. I was told the turbo charger is covered under the PowerTrain warranty but the air duct was not. I asked why the Turbo Charger wasn’t replaced & I was told by service that they just don’t replace the turbo charger without doing this repair first. So according to service the air duct fixed the problem and I owed $*** & that the Turbo Charger didn’t even need to be replaced. I got the car back 12/18/23, had the car for 2 weeks & the same service light came back. I stopped at Southern on 1/3/24 & the employee from service hooked up the computer to read the code -Turbo Charger. We went into the service area, he placed the order for the Turbo Charger & told me he would call when it was in. The Turbo Charger came in but hoses are on back order to make the full Turbo Charger replacement possible. As of 1/29/24 I am still waiting. I have been told they are on indefinite back order. It’s been 26 days since I took the car for the second time for the same repair. I have paid $*** for a repair that didn’t fix anything. I have talked to the General Manager of Southern GMC Lynnhaven, I have talked to the service department and all I’m told is I will get a call when the parts are in stock. I have asked for a loaner car and apparently none are available and I’m like #7 in line for a loaner. I went to Southern to ask for a quote on buying my car, they gave me a low offer and told me the car would just sit on there lot until the parts arrived for repair!?! This is bad business and is unacceptable. I am waiting for a resolution, an offer for a refund of a repair that didn’t fix a problem. A loaner car until parts arrive. A response to fix the problem that never was repaired correctly the first time.