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          Southern Ford has 1 locations, listed below.

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            Business ProfileSouthern Ford

            New Car Dealers
            BBB accredited business

            Additional business information

            Additional Info:
            For a full report on this dealership, please visit the report for Hall Automotive, LLC.
            See all additional business information

            Contact Information

            12896 Jefferson Ave

            Newport News, VA 23608-3031

            Get Directions
            Visit Website
            (948) 200-3293

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            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/1/1978

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            12896 Jefferson Ave, Newport News, VA 23608-3031
            BBB File Opened:
            6/22/1988
            Years in Business:
            38
            Business Started:
            3/1/1986
            Date of New Ownership:
            3/1/1986
            Business Incorporated:
            4/1/1978
            Accredited Since:
            4/1/1978
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 02871044 for this business, issued by State Corporation Commission - Virginia

            These agencies may include:

            State Corporation Commission - Virginia

            Tyler Building, 1300 E. Main St.

            Richmond VA 23219

            (804) 371-9967

            https://www.scc.virginia.gov

            BBB records show a license number of 32019 for this business, issued by Motor Vehicle Dealer Board. The expiration date of this license is 4/30/2024.

            These agencies may include:

            Motor Vehicle Dealer Board

            2201 W. Broad St., Ste. 104

            Richmond VA 23220

            (804) 367-1100

            http://www.mvdb.virginia.gov

            Type of Entity:
            Corporation
            Business Management
            • Mr. Mike Dickman, CMO
            Contact Information

            Principal

            • Mr. Mike Dickman, CMO

            Customer Contact

            • Mr. Mike Dickman, CMO
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/16/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I had my car towed to them 6/10/2021 to be diagnosed and repaired I was told it needed a new steering column and a alignment and the price would be ******** I waited 4 months for my vehicle to be repaired I had to call to get updates no one provided me info just said waiting on a part. On September 9th I was told my vehicle was ready and ***** ********* picked it up. My bank then picked it up from there. I went to get my vehicle and the alignment is way off and the problem still remains all the failure lights are on and the steering wheel is locked. I then had it towed back to them and it's going on 3 days with no follow up as to why my vehicle is still not repaired. I was told it would have priority status because it is a repeat job. I do not feel safe in driving the vehicle as it doesn't appear to be fixed or driveable. I would really like my money back or my vehicle fixed immediately. I have been overly patient with terrible customer service.
            Read More
            Read 1 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Shannon O

            01/24/2024

            I'm not overly impressed with Southern ford formerly ****. A year and a half ago I bought a vehicle that they currently have for sale. A 2019 Black Ford escape. When I bought it I had a deal with them to check certain things and the transmission was one of those items. Well a year and a half later here I sat needing a new transmission. They offered to put me in another vehicle. So I agreed. Since what they were charging for a transmission and another issue was half of what I still owed. Well Manny the sales manager wouldn't give me much on what I owed although I didn't push I should have asked for alot more since they are the ones that did me wrong initially. So don't trust him he's not there to help you. But luckily Joe the financial guy made it seem not to bad even though the deal was horrible. So Joe and Jared were pleasurable to deal with. Any way I walked out with a new car that is worth ***** and paying ***** for. Worst deal ever. And I warn you to never buy a used vehicle from them. I Wouldnt be surprised if they didn't put a new transmission in my old vehicle but just flushed it out before putting it on the lot And I know they won't tell you it has transmission problems along with balance or alignment with the front tires. They are really something. Again do not buy used you will be paying for something they haven't checked to see if it's reliable and safe. They have the worst service team I have ever dealt with. Good luck!!!
            Read 4 More Customer Reviews

            Local BBB

            BBB of Greater Hampton Roads

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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