47 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Robbie C
1 star04/10/2024
I placed an order with Factory Outlet Store LLC online on 3/9/24. As of todays date which is 4/10/24, I still have not received the product I ordered. I sent a total of 4 emails requesting an update and I received no response. I asked them to cancel my order again, no response. I attempted to call the number they have listed on their website but the recorder keep saying your call cannot be completed as dialed. If that telephone number is not correct they need to list a correct telephone number for customers to call in on. I was charged but never receive my order. I asked them to cancel my order via email, still no response. I have been trying to contact this company now for over a month. Buyer beware before you place an order with this company.Review from DAVID T
1 star04/05/2024
I ordered and paid for electric Razor replacement blades on Feb.20th 2024./ I was told they were on backorder. They would notify me when they were in. I called again and got the same answer. When I tried to call again the recording said their IVR system was down.which was 3 weeks ago. I was told to email them and they would answer in *********************************************************** a 2 week span. I am wondering if they have gone out of business. I previously received advertising emails almost every day. They have also stopped. I paid over $62 for the product. My order # ******. I either want the product or want my money refunded. After reading these other reviews I see that this is not a reputable companyReview from MICHAEL M
1 star04/03/2024
I placed an order (no. FOS12469321E) on 3/29/24 on their website.I have emailed customer service numerous times for order tracking, as I never received a tracking number. Also, whenever I try to login to the website account I created, it says I do not have one.Repeated phone calls to their listed phone number only have a robotic voice saying that their IDR system for order tracking is not working--BUT I can email them for help LOL...again, emails go unanswered.Review from Kathleen J
1 star03/26/2024
I placed a considerable order -when didn't receive I called but got recording that they would contact in 24H. No contact for over 5 days. Tried to track order using my invoice but was told "no such order" yet they charged my account. Have used company before and used to be good but i am concerned they took my money and ran. I had to leave a 1 star rating but wish i could have left less than 1/2 star as this is unacceptable business behavior. Phone call does not allow me access to human to talk with-just email.Review from Douglas E
1 star02/10/2024
************** I placed an order 18 January **** for a set of factory Norelco replacement blades. The website stated they were out of stock, but I could place the order. My credit card would not be charged until the order shipped.3 days later my credit card was charged. Calling to complain to the company, I was told it would be taken care of.A few days later I received a phone call from a representative named *****. He stated the replacement heads were out of stock, but he would sale me a new electric razor. When I declined he told me he had the blades. Being ****** I statedyou just told me they were out of stock, now you tell me you have them?I told ***** to cancel the entire order. I was then transferred to a woman to cancel the order.It took 3 days after this for them to refund my credit card. Buyer beware
FactoryOutletStore LLC Response
02/12/2024
Dear *************************,
We sincerely apologize for the inconvenience you experienced with your recent order. We appreciate your feedback, and we want to assure you that we take this matter seriously.
Upon reviewing your order, we found that the product you ordered was indeed out of stock. We have a "Reserve now" feature on our website, allowing customers to place orders without immediate charges, securing their place in line for fulfilment on a priority basis.We were able to arrange the product for you from a different channel which caused a transaction to be put on your account. Regarding the offer of a new electric razor as a replacement, we apologize for any confusion caused by our representative. We are conducting an internal inquiry to understand the circumstances and ensure that our team is providing accurate and consistent information to our valued customers.
Upon your request for cancellation on 02/05, we promptly processed the cancellation and initiated a refund same day. Please note that it may take 3-5 business days for the refund to reflect in your account, depending on your bank's processing time.
We appreciate your patience and understanding in this matter. We value your business and are committed to improving our processes to provide a better customer experience in the future.
If you have any further concerns or questions, please feel free to contact our customer service team at *************
We appreciate your feedback as it helps us enhance our service.Review from Morgan B
1 star12/23/2023
Order placed on 12/8/23 Order review 12/11/23 Order shipped 12/15/23 Sent a total of 7 emails with no response. I should have KNOWN it was too good to be true! Im so mad at myself for falling for this scam!Review from Christopher G
4 stars11/08/2023
First time shopper. So far so well. I'll update when I receive the goods.Review from Richard T
1 star09/20/2023
I ordered a order and never got a order from them, after 3 weeks and called numerous times without being able to get a tracking number as promised nor have I ever got a refund !! worst company I have ever dealt with. Highly recommend you not do business with them because we are out $422.00 at this point.FactoryOutletStore LLC Response
09/25/2023
Dear *******,
We extend our heartfelt appreciation for selecting FactoryOutletStore for your recent shopping endeavor. Your decision to shop with us means a lot, and we are truly thankful for your trust in our services.
We are genuinely sorry if your shopping experience did not meet the intended standards. We have conducted an in-depth review of the feedback you provided, and we value the insights you've shared. It's our constant endeavor to improve, and your feedback helps us immensely in this regard.
Upon careful examination, we discovered that the item in question was shipped on 09/20/2023 and tracking information was also emailed to the customer, Our records indicate that a contact was initatied on 09/14/2023, during which we communicated to customer that order is in processing. There was another contacted made on 09/19/2023, as item was dispatched same was conveyed to you. On 09/20/2023, we provided tracking information toyou. We apologise for delay in shipping the item.
At FactoryOutletStore, we take immense pride in delivering a service characterized by professionalism and quality. Your experience matters to us, and we are committed to ensuring that each and every interaction with our esteemed customers reflects these values.
We want to reassure you that your feedback has not gone unheard. We are dedicated to refining our processes and procedures to prevent similar situations in the future. Your satisfaction remains a top priority for us, and we sincerely apologize for any inconvenience caused.
Should you have any further queries or concerns, please don't hesitate to reach out to our dedicated customer service team. We are here to assist and ensure your shopping experiences with us are as pleasant as possible.
Thank you once again for choosing FactoryOutletStore. We look forward to the opportunity to serve you better in the future.Review from Denise L
1 star08/30/2023
I never received my order even though they claim it was delivered. After several emails, and a bunch of nonsense responses. i have decided to cut and run. ****** learned. If it sounds too good to be true, it probably is.FactoryOutletStore LLC Response
09/01/2023
Dear ******,
Thank you for your review. All feedback is important to us, and we're sorry if customer had such an unpleasant experience. Upon examining the review, we learned that no orders were placed or contact was made with FactoryOutletStore.com.
Please let us know if we were able to serve customer purpose. Your feedback is highly appreciated and helps us do better next time
Thank you,
*****************************Review from KJ V
1 star08/28/2023
Our credit card would not approve a purchase from this company due to complaints and fraud!!FactoryOutletStore LLC Response
09/01/2023
Dear ********,
Thank you for your review. All feedback is important to us, and we're sorry if customer had such an unpleasant experience. Upon examining the review, we learned that no orders were placed or contact was made with FactoryOutletStore.com.
Please let us know if we were able to serve customer purpose. Your feedback is highly appreciated and helps us do better next time
Thank you,
*****************************
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