63 Customer Reviews
Sort By
Review from Nick K
1 star09/14/2024
Want to cancel my subscription and they make it impossibleReview from Claudia S
5 stars09/14/2024
******* *. You can easily cancel recurring orders on line or postpone them or put a halt on orders for a while. **************** is wonderful and I have been taking their multi vitamins , joint products and collagen for years. .I love all their products Since I have been using purity products. My overall health and mood has improved and I am almost 70. I have yet to find a company I trust more for supplements. I love all their products. Thank you also for providing new supplements for different health concerns. Thank you, PurityReview from Ms A
1 star09/06/2024
I feel like I thought it was unsafe to order bc they tell you that you have to subscribe why not give the customer the option? It sounds like a trap!i wanted to try but then i saw it was by the purity company and i am sorry but i decline to deal with this companyReview from Marjorie G
1 star08/26/2024
Purity Products Lack of **************** After using yone of your ********************** for 6 weeks, I called to cancel future orders. That ****** mever cancelled the order (I was later told by ***** she was probably new and didn't know the correct procedure for cancelling an order.) I was charged fior an order I did not want and it was shipped to me. I called aga in to cancel all orders and to get my money back. I was told to just take it to *** marked return to sender. *** would not take it without an authorization code which I asked for and was told it would be emailed to me. I never received the email. When I called a **** time, I was told my order had been canclled by the 2nd ****** I spoke to but still no return was authorized. I was given the option of keeping the product at 1/2 price or returning it with a label that would be mailed to me within 2 days and I would still have to pay to return a product I never should have received in the first place. Why ***** would buy from this company is beyond me. I only regret I did not look atreviews ahead of time, and the 1.85 sar review should have been a dead giveaway not to do business with them.Review from Michelle T
3 stars08/11/2024
Just don't appreciate that they say on radio you can get a free bottle to try some thing but you only can have one free bottle of a product in a lifetime so if you already tried a previous product, you won't be able to try another one. I think it's false advertising. They should just say that you can get the free bottle if you have never gotten a free bottle of any product before and of course they have over 200 products. Huge waste of time. Otherwise, if I wanted the product, I could've just bought it and not tried to call them for the free thing. Another time when I tried to call for a different trial, they had me leave a message and they never called back after three weeks.
Purity Products Response
09/06/2024
Thank you for sharing your experience with us. Were sorry to hear that our promotion did not meet your expectations. We understand your frustration and apologize for any confusion regarding our offer.Purity Products has been in business for over 30 years, and every week we give away thousands of free bottles for customers to try. We allow customers to try up to two bottles per calendar year so everyone has the opportunity to experience our products. We regret any misunderstanding about this policy and will review our promotional messaging to ensure it is clear and accurate.Additionally, we apologize for the delay in responding to your call. Our goal is to provide prompt and effective customer service, and we are addressing this issue to improve our response times.Thank you for bringing this to our attention. If you have any further concerns or need assistance, please contact our customer service team directly. We appreciate your patience and hope to have the opportunity to better serve you in the future.Review from Heidi A
1 star08/06/2024
My husband got the initial trial of the bladder control product, then called to cancel the recurring orders as it didnt work for him. He spoke to someone three months ago that canceled his recurring order. Well, he just got another bottle in the mail today and his card was once again charged. I will be phoning the bank today to issue a chargeback and will hand over the package to the post office with return to sender. You should be ashamed of yourselves, taking advantage of senior citizens like this!! Fortunately, I am a very tech-savvy wife to my senior citizen husband and I will make it my mission to write bad reviews on every social media platform.Purity Products Response
09/06/2024
Thank you for bringing this to our attention. We deeply apologize for the inconvenience your husband has experienced with the bladder control product and the recurring orders. It is clear that we did not meet the high standards we strive for, and we sincerely regret any frustration this has caused.We have been in business for over 30 years, and we are committed to resolving issues like this quickly. We will investigate your account to understand why the cancellation request wasnt processed as expected. We value all our customers, including senior citizens, and take these concerns very seriously. Your feedback is crucial in helping us improve our service. If you have any further questions or need assistance, please contact our customer service team directly. We appreciate your patience and understanding as we work to resolve this matter.Review from kent g
1 star08/06/2024
we have the same problems as everyone else ...we canceled subscription and months later resent us product and charged ,our checking account for ****** then try to lower price and keep you on the phone with several offers of lowering the price to keep you subscribing after continuing to tell them we don't ever want anything again .THEY ARE CROOKS DON'T BUY ANYTHING FROM THEMPurity Products Response
09/06/2024
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you've experienced. Your satisfaction is our priority, and we deeply regret that our service did not meet your expectations.At Purity Products, we have been in business for over 30 years, and we take matters like this very seriously. Subscription cancellations should be seamless, and we will review your case to ensure no further charges occur. We also understand how important clear communication is, and we appreciate your patience during the call.Please know that we are here to resolve any concerns and are committed to making sure this doesnt happen again. If there is anything further we can do to assist, please don't hesitate to reach out.Review from Sharon G
1 star07/18/2024
I agree with the other reviews that this company markets to older adults, tricks them into signing up for automatic reshipments, and then makes it nearly impossible to cancel those recurring shipments. I am an ecommerce executive and tried to cancel subscriptions for my elderly mother. I found no place in her online account to cancel the subscriptions (which all reputable companies offer), and it took me nearly 30 minutes on the phone to get an agent to cancel the auto-ship items that she never ordered and does not use. They have been billing her $200/month for many months now, for products she does not believe she ever agreed to have a subscription for. I would strongly recommend you buy your products elsewhere.Purity Products Response
07/19/2024
Dear **************,We sincerely apologize if your experience with Purity Products was not a positive one. For over 30 years, Purity Products has been dedicated to serving our customers with the utmost care. As part of our commitment, we offer thousands of trial bottles across the country with no strings attached. While the trial bottle includes an invitation to join The Super Saver Program, participation is entirely optional, and you can still receive your trial bottle without joining. Additionally, you can easily manage your orders and account online by registering and using our convenient, user-friendly platform. If you have any questions, please reach out to us at ************. In good health,The Purity Products TeamReview from Ken R
5 stars06/05/2024
I have taken the SuperGreens Multi vitamin for years and do believe they have contributed to my good health. **************** has always been prompt, courteous, and fair. Never been charged for something I didnt order, yet they do attempt to hook one into more than what one might need, but they do give price break on volume purchase, and longer term intake of a supplement is generally more effective than short term., so they believe in Purity Plus and ; If my memory serves, me the Super Greens multi vitamin previously was available as a powder in a capsule but now as a compressed tablet. It is my understanding that vitamins are more digestible and soluble as a powder in a gelatin capsule, or am I mistaken about the make of Purity Plus vitamins years ago, is the compressed tablet a new thing?Purity Products Response
07/08/2024
Dear ****************, We want to express our sincere gratitude for your continued support as a valued customer since 2009. Our product line includes a wide range of powder-form supplements, including our best-selling Triple Greens Powder. Please remember that you can choose between purchasing the supplement in powdered or capsule form. This allows you to select the format that best suits your preferences and needs. You can easily explore the entire collection of our products on our website at www.purityproducts.com or reach out to us directly at **************. We are always available to assist you. Best regards, The Purity Products TeamReview from linda H
1 star05/04/2024
called on tv ad for trial offer of my bladder was not available unless i accepted subscription.when i said no to subscription they hung up.very poor service.Purity Products Response
05/13/2024
We apologize for any inconvenience you experienced. Our trial offers are designed to provide customers with the opportunity to try our **********************, and we strive to make the terms clear. We regret if there was any misunderstanding regarding the subscription. Your feedback is valuable, and we'll use it to improve our service. If you have any further concerns, please don't hesitate to contact our customer service at **************. Wed love for you to give us the opportunity to serve you. In good health,The Purity Products Team
Customer Review Rating
1.81/5stars
Average of 63 Customer Reviews
Contact Information
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.