Customer ReviewsforUncommon Goods LLC

Purchased an item on Black Friday. You would expect it could be labeled with a custom name and shipped before Christmas but its not the case what a waste of money when youd expect a company to be on top of this kind of thing. They also have no chat help whatsoever. There was nothing up front to also warn about long shipping times. Its just a Black Friday money grab

Advertise best pricing but then they discount a good, and they will not honor sales made within 2 weeks of price drop.

We offer a one-time price adjustment if an item is permanently marked down, within thirty (30) days of the date on your purchase. 

To request a price adjustment, please send us an email at ******************************* within that thirty (30) day window. Include your order number and item name in your email message. If you're within the deadline, we'll refund you the difference in your original form of payment and we'll confirm with you once that's complete.

The products are usually nice, but the company sends creepy emails indicating they are closely monitoring your browsing history without your consent. Please stop doing that, its disturbing.

We've reached out to Colette Fleury @ [email protected] with a request to forward said creepy emails to us so we can investigate further. We also included instructions on how to stop receiving our marketing emails.

First time customer and will never use again nor recommend to anyone. I purchased an item and paid for Expedited Shipping and checked out as a Guest. I dont have an account nor was there mention that I would become a member. Today, I woke up to a text from my bank showing a charge on my debit card but it said Ugperks in a different state from where I live. I didnt recognize it so thought this was fraud. my bank cancelled the card. Come to find out it was a membership charge from Uncommon Goods. I called customer service who right away said I was charged because I chose Free Shipping for my order, which is where he was telling me I agreed to a membership and that the information about it was in my order confirmation. I had to clarify that I paid Expedited Shipping, nor was there anything I agreed to regarding a membership. Besides that, the order confirmation did NOT have this info like he was claiming it did. I do have a separate email BUT it said that if I wanted a membership I would need to create an account. I did not create an account. I just checked on this by acting like I was placing an order and it is true, if you choose Free Shipping, you are agreeing to a membership. So this proves Uncommon Goods took it into their own hands and signed me up and didnt have the right to. Now because of them, I have to go through changing and updating every place that card was associated with. Plus, I have to find an alternate way to pay my bills until my new card is issued. How pathetic!

Thanks for posting!  We see you added our 14-day free trial on your 2/6/23 order - 18789281.   After the 14 days, the yearly membership fee was charged.  Your Uncommon Perks membership was cancelled on 2/19/23 and a full refund issued.

Customer added our ****** free trial on 2/6/23 order - 18789281.   After the 14 days, the yearly membership fee was charged.  Their Uncommon Perks membership was cancelled on 2/19/23 and a full refund was issued

Great and unusual things, and good quality as well. Excellent customer service!

Thank you for letting us know! Hope to see you at Uncommon Goods again soon! 

I absolute love this shop!!!! I have been buying gifts for myself and others for years at Uncommon Goods, and have never been disappointed. This shop is curated so thoughtfully with unique and quality items, and the craftsmanship on the handmade items is top notch. They cover all the price points for everyone's budget, and the website will help you shop by categories for gifting. I have several items favored for myself and others (by name), so when I get a birthday alert on my phone, or from UG, I'm able to get something ordered and shipped - stress free. When I've had a concern or question about store items, the staff has been super friendly, efficient, and productive. I've recommended this shop to all my friends, w/o hesitation. 5 stars all the way!

We appreciate your generous feedback! Thank you for shopping at Uncommon Goods!

I received one of their customized products as a gift. It's incredibly overpriced for what it is, but since it's customized, it can't be returned. Complete waste of money. I feel terrible for the purchaser having spent so much on clutter. The real problem, and the reason I'm on BBB, is that I tried to post a negative review on their website, and they rejected the review because "Your review was not directly about the product referenced and may have been about the shipping or service." My review had nothing to do with the shipping or service, and was simply and clearly about the quality and price of the product. They are quite obviously cherry picking good reviews for their website and hiding anything negative.

Hello ****! 

Thank you for BBB review! 

We appreciate your feedback! We reached out to you Saturday, January 21st, regarding your review on our site that's moderated by ************. We're sorry that your review could not be published. The third party review site moderated that your review doesn't directly review the product.

It stated that 'the purchaser spent this much on it since they do not have a lot of money. I can't return it to give them a refund since it's customized. I'm not going to use it, so it's going in the back of my closet so that I don't have to look at it and feel bad'

We'd like to hear more about it! Was there anything wrong with it? Was it damaged? Would you like to send photos of what you'd received? 

Looking forward to your reply! 

I have ordered several times from uncommon goods And I must say I have been happy with everything I purchased. I did have trouble with a A personalized item And when I contacted customer service the problem was solved immediately. It was really nice to talk to a live person. All in all it was a good experience and I will continue to order from uncommon goods in the future.

Thanks, ****! 

 

We hope to see you here again soon!