Customer ReviewsforHiscox Inc.

Without warning, Hiscox just pulled $700 from my account. No notice, no increase in my insurance, no written warning!

If there was a negative I'd give them one. We rented to one of their customers who named us additionally insured for a specific event. Their customer damaged our property so we filed a claim. We provided pictures of the proof of damage, quote, and even an email where their customer says they are at fault however, they "respectfully" declined our claim with a bunch of meaningless insurance jargon. Beware!!!! It appears by the other 3 reviews they are basically unethical in all forms of their business. They are partners with ******** and Company who also has terrible reviews as well.

Just called with a question regarding a quote, got information about sexual abuse, how to hire people but never got a quote. The lady on the phone is absolutely useless, looks like she doesn't listen, understand or know what they are selling. They advertise Subcontractor Liability, but in fact they don't even know what is that. Waisted my time, had an unpleasant conversation and would never use their service even if they provide what I need.

We have reviewed the call, and our senior Advisor has reached out to the customer to apologize for the mis-understanding and to clarify that Hiscoxs Direct product offering does not offer the coverage sought.  We do offer products with this coverage in our channel that is serviced by agents who work through our network of wholesale broker partners.    If interested, we would be happy to refer you to a participating agent in your region.

Canceled the policy they used my credit card without my authorization. For a whopping 17 grand putting me over my limit 4 grand. And are not at this point reversing the charge. I called the card company and disputed it. They say these things take time. And at some point if they find I'm innocent I might get the 17 grand reversed. Hiscox said it was an honest mistake. But now that I see these other reviews I understand it was totally deliberate. Where is the accountability. Scammers. Where is the oversight and regulations. It has to be against the law.

Hi ******,

Thank you for taking the time to provide us with feedback. Last week, we attempted to call you with an update to your policy, please let us know the best number to reach you on. Our records indicate that on December 4, 2022, and January 7,2023, we communicated the changes to your policy premium via notices to you. We acknowledge your request to cancel the policy and have expedited the manual release of your refund to your payment method on file.  You should receive the refund within ten business days. If you would like to discuss further,please call ************. Thank you.

See above.

They started charging me double 4 months ago, and I have been calling them every month to fix the problem and refund. No action has been taken so far. Horrible customer service. Stay away.

Thank you for raising this matter to the Companys attention. On February 16, 2023, a Company representative attempted to contact you by phone to discuss your concerns and left you a voicemail. The Company has promptly processed a refund to the payment method on file and hope we have resolved your concerns. We value our customers and look forward to providing your insurance needs. If you have any questions, please contact a Hiscox representative at ************. Thank you.

See above,

I would give a negative star if possible! This company, Hiscox Inc, does nothing but give you the run around. When calling into the help center [**************], the name comes up as Sutherland Global Services. I cancelled my policy for the second time and was still being charged a monthly premium. Finally after the third call on 10/4/22, the gentleman cancelled my policy and emailed me documentation of the cancellation. I then continued to receive multiple emails indicating my policy will renew on 1/3/23 & the cost of that renewal was double the amount of the previous year, none the less the fact that the policy was cancelled on 10/4/22. My credit card was then charged again on 12/4/22, for a policy that was cancelled! I then contacted the company on 12/5/22 to be refunded & to ensure policy was cancelled. I was told the policy would be cancelled and CC would be refunded. I then asked for an email confirmation and to speak with a manager to address that the policy was cancelled but still being billed. I was given the run around about not being able to copy me on the email and that I would receive a manager call back. Until the rep disconnected the call. I then called back & spoke with another rep that indicated the policy was canceled but that the renewal was not canceled. I mean what? Why would you keep a renewal on a cancelled policy? She indicated that she cancelled the renewal and reversed payment to CC. She gave me a confirmation # but still indicated I wouldn't be able to speak with a manager but would receive a call back and the email confirmation would take upto 24 hrs to reach me. While she was much more helpful, the operations of this business and it's call center are unacceptable. Two hours later I still haven't received confirmation that the entire policy and 'renewal' was cancelled and CC payment was refunded. I am 99.9% sure that I will not receive a call back and will need to call again tomorrow and never receive this email confirmation.

*********************, thank you for taking the time to provide us with feedback. Weve attempted to call you four times, please let us know if we do not have an up to date number for you. Weve conducted a comprehensive review of your case and we apologize as our service was not up to our usual high standards. Customer feedback is crucial, and is taken seriously in our internal team processes. We find that your policies have been cancelled as requested, and refunds processed.If you would like to discuss further, please call us on ************ and ask for ********* or *******. Thank you.