Customer ReviewsforMetLife, Inc.

Metlife is terrible. They gave me a pretreatment estimate saying my planned benefit was $12k for a huge dental procedure I had to do. Then they only paid $2k. when I called they said, "it was an estimate" and wouldn't take any responsibility. How can you be off 90% on an estimate and then blame it on everybody else? What is the point of a pretreatment estimate if you can't trust it? When I called to ask what happened they said they'd resubmit and get back to me. Nothing for weeks. Then I called they had no record of a resubmittal and the guy pretended he couldn't hear me and put me on his hold for 30 minutes before he'd actually transfer me to a manager. That lady said they were going to bill me MORE as they overpaid my claim. These people are theives.

We have reviewed this information and have contacted the complainant directly under separate cover in response to the stated matter due to privacy concerns.We appreciate your assistance in bringing this matter to our attention.

This company cares more about their profit than the health of their customers. They have received all the information that is needed for my work claim to be approved and stated that their private physician decided that I should not receive my benefits because he just decided that I shouldn't. There practices are inhumane, instead of grieving my father's death I have to fight for my benefits and is still fighting. I only gave a 1 star because I cannot leave a zero star.

Thank you for bringing this matter to our attention. We have contacted this customer directly by email to obtain additional information.

Same as everyone else. Submitted a claim for about $550, containing all of my new cats medical and adoption records- everything. After a week, still not reviewed. I had to submit another claim for about $180? My first one disappeared, then this second one, after literally 18 days, got rejected due to missing medical records. WHICH WERE IN MY FIRST CLAIM THAT THEY DELETED. They don't respond to emails. The chat feature does not work. I'm stuck paying out of pocket anyway so I want my $45 back and to cancel this unless scam of a policy.

This is in response to your message regarding the above referenced complaint. We have reviewed this information and have contacted the complainant directly under a separate cover in response to the stated matter due to privacy concerns. We appreciate your assistance in bringing this matter to our attention. Thank you,

I HAVE BEEN PAYING METLIFE FOR OVER 7 YEARS CALLED IN TO CHANGE MY ADDRESS AND PAYMENT THEY COUDN'T FIND ME IN THERE COMPUTER ,THEM A FEW WEEKS GO BY I GET A BILL FROM THEM TRYING TO GET PAYMENT I TOLD THE PERSON I SPOKE TO THAT I CALLED IN TO TRY TO CHANGE MY ACCOUNT INFO AND TOLD ME THAT THEY COULDN'T FIND ME IN THE COMPUTER AND THE *** TOLD ME OH WELL YOU NEED TO PAY I TOLD HIM TO CANCEL MY ACCOUNT . TWO WEEKS LATER I GET A BILL FOR MY WIFE TRYING TO COLLECT PAYMENT SHE IS NOT EVEN ON MY ACCOUNT

Thank you for your response. We will be reaching out to the client directly.

Horrible customer service. Going on almost 2 months for my accident claim. Should be 10 business days the most. On my 7th call with another 45 minute wait or longer.

We have reviewed this information and have contacted the complainant directly under separate cover in response to the stated matter due to privacy concerns.We appreciate your assistance in bringing this matter to our attention.

If i could give this company a ********* I would. This has been the most frustrating experience in my life. My dad was dx with Alzheimer's and his wife has POA. She sent me the forms from Metlife to fill out so I could take over my policy. I called Metlife to make sure I filled out the correct information and what was the best and fastest way for the policy to be transferred over. The agent explained what sections to fill in and where to return it. My dad's wife sent back all of the information. I called a week later to make sure everything was ok only to find out it was denied because I did not fill out a section. This is crazy because I specifically asked the agent about this section and was told not to fill it out. So I filled it out and sent that form back. I called today to check the status and was told I had to have my dad's SSN which I do not have and was told by Rome that he could not tell me if the the forms were received. This is crazy because everyone else was able to tell me about the forms without the **** Spoke with **** the supervisor who now tells me the whole packet has to be sent in not just the 1 pg. Now I have to wait another 7-10 days for them to process the new request for me to take ownership of my policy my dad had since I was a baby. At this point, I am cashing out and taking my business somewhere else. I can't imagine the whoops my family would have to go through if something were to happen to me and they try to collect my policy. TRAIN YOUR AGENTS BETTER!!!

Thank you for bringing this matter to our attention. We have contacted this customer directly by email to obtain additional information.