68 Customer Reviews
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Review from Al C
1 star04/11/2024
0 stars! What a horrible experience the 1st time they received my prescription and this year, one year latter when my refills ran out. For whatever reason the pharmacy they use, **************, would not accept the prescription sent by my hair doctor., who is one of the most accredited hair doctors in NewEngland. I was without my prescription for over 4 weeks, making multiple calls to keeps and my hair doctor to resend the prescription. After 4 weeks I cancelled my prescription and had my hair doctor call in the prescription to ********* who had my pills ready the day after receiving the prescription. I strongly recommend you avoid Keeps and **************.
Keeps Response
04/12/2024
Thank you for taking the time to share your experience. We are sorry we did not meet your expectations and we would love the opportunity to make things right. We will be reaching out to you in the coming days via the email address you used to sign up for Keeps. Once again, we are very sorry for the inconvenience this has caused, and we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. - Keeps Care LeadershipReview from Nate h
1 star04/06/2024
SCAM - DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION THEY WILL KEEP CHARGING IT AND NOT LET YOU CANCEL SUBSCRIPTIONKeeps Response
04/07/2024
Thank you for taking the time to share your experience. We are sorry we did not meet your expectations and we would love the opportunity to make things right. We will be reaching out to you in the coming days via the email address you used to sign up for Keeps. Once again, we are very sorry for the inconvenience this has caused, and we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. - Keeps Care LeadershipReview from Samuel S
1 star03/06/2024
After making my first order, I was not satisfied, so I tried to cancel my subscription. 3 months later, they charged me for the same product and sent it to me in the mail without my consent. I sent an email right away because it was on a Sunday and their office was closed. I got no response I called Monday and told them I didn't want the order, that I canceled the subscription, and to refund my money. I hadn't received the package yet and told them I would send it back without opening it, that I didn't want any of their products or services, and to refund my money. They refused, told me that my cancellation wasn't valid and made me jump through hoops to cancel my subscription. I had to do it online and over the phone and fill out a bunch of forms. This was a terrible experience and a very manipulative dishonest company to deal with. I would not recommend it to anyone.Keeps Response
03/07/2024
Thank you for taking the time to share your experience. We are sorry we did not meet your expectations and we would love the opportunity to make things right. We will be reaching out to you in the coming days via the email address you used to sign up for Keeps. Once again, we are very sorry for the inconvenience this has caused, and we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. - Keeps Care LeadershipReview from Zayne R
1 star02/22/2024
These people are true scumbags, they will keep billing you even when you chose one time purchase.Keeps Response
02/28/2024
Thank you for taking the time to share your experience. We are sorry we did not meet your expectations and we would love the opportunity to make things right. We will be reaching out to you in the coming days via the email address you used to sign up for Keeps. Once again, we are very sorry for the inconvenience this has caused, and we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. - Keeps Care LeadershipReview from Nicholas D
1 star02/20/2024
BEWARE. I've been a good, loyal customer of ******************** since 2019. Recently I attempted to change my medication (which can be proven in the online message log) and to my surprise, a few weeks later I received a years worth of my prior prescription and was charged $245! I contacted the company via multiple avenues to get this corrected and although they will certainly take my money again and send me the RIGHT prescription, they REFUSE to refund me for the wrong medication sent. So here I am again today, I tried one last time to contact them and their customer service reps just keep finding excuses to refuse my request for a return and refund. Unacceptable! I've spent hundreds and hundreds of dollars with this company and they won't right THEIR wrong for $240? Not to mention the hour of my life I've wasted trying to get this resolved. What a bunch of BS. Keeps just lost a longtime customer. Don't make the same mistake I did. I WILL spread the word about my experience with everyone I know.Keeps Response
02/21/2024
Thank you for taking the time to share your experience. We are sorry we did not meet your expectations and we would love the opportunity to make things right. We will be reaching out to you in the coming days via the email address you used to sign up for Keeps. Once again, we are very sorry for the inconvenience this has caused, and we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. - Keeps Care LeadershipReview from Eric L
1 star02/19/2024
This is an awful company and their products have actually been harmful to me. First the "subscription" sent me way too much of their product, and it was hard to cancel. Second, each time (twice) I tried to use the foam, it ended up making hair fall out. I was using it as a "preventative measure", and haven't had a bald spot before using their "foam". Anyway, I was just using it for 3 weeks, and now my hair is suddenly thinning, so I've thrown away about $300 worth of their crappy product. "keeps" *****. If i could give it zero stars I would..Keeps Response
02/20/2024
Thank you for taking the time to share your experience. We are sorry we did not meet your expectations and we would love the opportunity to make things right. We will be reaching out to you in the coming days via the email address you used to sign up for Keeps. Once again, we are very sorry for the inconvenience this has caused, and we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. - Keeps Care LeadershipReview from Ronald P
1 star02/19/2024
Ripped me off with an auto-subscription 6 months later for 200 bucks with no warning. Never subscribe here.Keeps Response
02/20/2024
Thank you for taking the time to share your experience. We are sorry we did not meet your expectations and we would love the opportunity to make things right. We will be reaching out to you in the coming days via the email address you used to sign up for Keeps. Once again, we are very sorry for the inconvenience this has caused, and we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. - Keeps Care LeadershipReview from Joel D
1 star02/14/2024
I delayed a refill prescription several months ago because of a medication interaction--at the time, I received a notification that my order was shipping and was given 24 hours to change shipping information. I responded to that within about ******************************************************************************************* cancel the order.Recently, I received another shipping email--apparently my 90-day delay had expired for which I received absolutely no notification or re-authorization--so I replied to that email immediately asking that the order be stopped. Apparently the order was re-processed before I received any information at all. In trying to cancel the order, I have received no help from anyone--via email or over the phone, despite responding within the requested eight hours.Keeps Response
02/20/2024
Thank you for taking the time to share your experience. We are sorry we did not meet your expectations and we would love the opportunity to make things right. We will be reaching out to you in the coming days via the email address you used to sign up for Keeps. Once again, we are very sorry for the inconvenience this has caused, and we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. - Keeps Care LeadershipReview from William E
1 star02/13/2024
Buyer beware. Its a scam. They will steal your moneyKeeps Response
02/20/2024
Thank you for taking the time to share your experience. We are sorry we did not meet your expectations and we would love the opportunity to make things right. We will be reaching out to you in the coming days via the email address you used to sign up for Keeps. Once again, we are very sorry for the inconvenience this has caused, and we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. - Keeps Care LeadershipReview from Amanda & Martin L
1 star01/28/2024
This company has been harassing me and my husband for over a year after we canceled their services. I put the account under my contact information because my husband hates giving out his (I now see why). I have tried numerous times to have them take my information off of their contact this to cease them sending texts and emails saying Your prescription is about to expire. Of course it is because we dont want to use their services anymore. Their customer service is giving me the complete run around. I am sick of being harassed for a service we have clearly said that we want nothing to do with. Dont not use them unless youre planning on never stopping their services because they will continue to send you alerts long after youve asked them not to.It takes a lot for me to get to this level and I would just like to prevent others from going through what is happening to me and my husband.Keeps Response
01/29/2024
Thank you for taking the time to share your experience. We are sorry we did not meet your expectations and we would love the opportunity to make things right. We will be reaching out to you in the coming days via the email address you used to sign up for Keeps. Once again, we are very sorry for the inconvenience this has caused, and we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. - Keeps Care Leadership
Customer Review Rating
1.12/5stars
Average of 68 Customer Reviews
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