93 Customer Reviews
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Review from Portia H
1 star09/12/2024
They have the worse advisors. I find they dont treat and give all customer accounts the same amount of attention based on how much money you have in your account. My advisor hung up in my face when I was trying to talk about future plans with my account and finances. I felt like I wasnt worthy of being on a phone call with. They hung up and never called me back or responded to my follow up email about the lost connection . They waited a couple days later to acknowledge them ending the call. I thought this company would help with financial advisement but they dont at all. They disregard certain customers & accounts.
Equitable Response
09/16/2024
Dear ***/*****:Thank you for your correspondence received in our office regarding your Review ID: ************** of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next ********************************************** your correspondence. If you desire a copy of our response, please contact the consumer, or his or her representative.Review from Laurie M
1 star08/29/2024
The absolute worst financial service company EVER! The representatives are useless, the forms are cumbersome, no two financial experts can agree on the guidelines/accessibility to funds, and the company wants its clients to seek approval from God before they will consider releasing any funds. Please do not make the same rookie mistake I did. Find another company to secure your investments!Equitable Response
08/30/2024
Dear *****: Thank you for your correspondence received in our o?ce regarding your Review ID: ******. Because of privacy concerns, and in accordance with our standard opera??ng procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next ********************************************** your correspondence. If you desire a copy of our response, please contact the consumer, or his or her representative.Review from Dawn J
1 star08/19/2024
Let me first say, I was required to pick at least 1 star for this review. This financial services company is the worst of the worst! was recently appointed guardian and conservator for an incapacitated relative by way of a court order. I sent Equitable my court documents which included the letter of qualification, court order and medical evaluation for the client's annuity. That was back on 8/2/2024 and these people have been giving me the complete run around almost daily. They initially told me 10 business days to approve the paperwork. I've been told by 2 different people that the docs were already approved; but as recently as today was told; the paperwork was still being "processed". The customer service ***** doesn't have an understanding of conservatorship versus power of attorney, nor do they have paperwork to support it. This company is very poorly run and possibly even a "ponzi" scheme in my opinion. I'm concerned that my relative's money only exists on "paper" and we'll never get access to these funds to take care of his long-term medical care & needs. Whenever I call, I speak to what seems to be a 3rd party vendor call center overseas. These people can only give you "canned" responses and they're trained in giving you the complete runaround in a very remedial way. I'm confident that the only way we'll get some sort of resolution is by way of legal action against the company. If I can ever get control of this annuity it will be transferred expeditiously to a reputable financial services company. This feels way too much like an "American Greed" episode just waiting to happen.Equitable Response
08/22/2024
Dear ***/*****: Thank you for your correspondence received in our office regarding your Review ID: ******. Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next ********************************************** your correspondence. If you desire a copy of our response, please contact the consumer, or his or her representative.Review from Rick P
1 star08/16/2024
I want to thank BBB for posting this warning on their information page about Equitable: -----------------------------------------------------------------------------------------------------------------------------------------------Current Alerts For ************************ Action: BBB reports on known government actions involving business marketplace conduct: Equitable Financial To Pay $50 Million Penalty To Settle SEC Charges That It Provided Misleading Account Statements to Investors.-----------------------------------------------------------------------------------------------------------------------------------------------After having a life insurance policy with Equitable for 66+ years I am finding that they are avoiding my questions about how the cost basis of the policy was calculated. Equitable may have been in business for 165 years but from my recent experience they don't deserve any future business for anything. AVOID THIS COMPANY!!!Equitable Response
08/19/2024
Good Afternoon, We will look into the cost basis issue and report back to you, our findings. You will be hearing from us shortly.Review from Isaiah C
1 star08/13/2024
This company is a SCAM!!! The good review I would bet was left by an employee and should be researched! They also do dental insurance and it's a 100 percent SCAM!! I went to the dentist, and with there program they have to pre approve anything done which has been since October of last year for me and still no response. My dentist had never heard of them and told me after multiple attempts at reaching out from there office it was likely a scam! Please don't make the mistake I did and give these cons any of your money!Equitable Response
08/14/2024
We will review your account and provide a response.Review from Paul L
1 star07/30/2024
My rating would be MUCH lower than 1 star if the option were available! I had an Equitable ****************** *** account with a balance of several hundred thousand dollars. With RMD withdrawals required by the **** I have periodically requested QCDs. On April 5th I submitted 3 QCD requests totaling less than $3K. After the first two were processed, my account balance declined by more than $300K. The third QCD, processed April 8th, resulted in my balance going negative, but a check was still cut. BTW, one of the checks was issued to the wrong payee (sloppy). I monitor my accounts daily, recorded the balance discrepancy and notified my very competent financial advisor who immediately began pursuing action to have the balance restored. In parallel, I attempted to work with Equitables offshore customer service org (totally inept). These reps have a poor command of English, lack access to the data and tools to do their job and were either unable or unwilling to forward my calls to an empowered person at Equitable who could actually address my issue. My financial advisor, working though his Equitable contacts, also hit a brick wall. He was told the cause was an IT issue and was being handled as a top priority. Data was promised but never delivered; established deadlines were never met. My account was virtually frozen for over 4 weeks before the correct (?) balance was restored. Throughout I as the contract owner NEVER received any communications from Equitable acknowledging the issue and disclosing the root cause. They were completely non-transparent. Similarly, the updates my financial advisor received from Equitable were unhelpful. We still have no knowledge of the issues root cause. I can only wonder if any other contract owners were similarly impacted. I encourage any Equitable clients to continually monitor their accounts. My contract has matured and the funds were moved to another firm since I no longer trust Equitable's financial ethics.Equitable Response
07/31/2024
Good Morning, We are going to review this issue and respond accordingly.Review from Genevieve S
1 star07/17/2024
I started a 403b plan 12 years ago in one school district and have been trying off and on for TEN YEARS to roll over these funds into my current plan in another school district. I have only been put on hold and transferred around, and told again and again to download the forms again and fill them out again, and get all the signatures from both the districts AGAIN more than five times now. I finally got help from a representative from another company in my other school district who helped me make sure I did everything correctly this time and I just received another letter today rejecting my attempt again because apparently the download of my paperwork is time sensitive and it didn't all get through in that time frame. I just waited for a representative to pick up my call for 30 minutes, and tried chatting on the site but no one is connecting. This is ridiculous. My husband's experiences with other companies have been very quick and easy. I will never work with Equitable again and I will let both districts know of my experience in the hopes that they will choose other companies to work with.Equitable Response
07/18/2024
Good Morning, We have forwarded this request to the department that handles your account. They will be in contact with you shortly.Review from Lia C
1 star07/17/2024
Terrible. I cannot reach customer service. They also are not letting me pay off my loan. They "suspended" the payment I made. I don't know why or how to fix it, because again, I cannot reach customer service. I have tried now for almost four hours.Equitable Response
07/18/2024
Good morning, We are looking into this. We will reach out to you shortly.Review from Kirk A
1 star07/17/2024
Not sure if their services are worthwhile once you have an actual active account with them maybe they are BUT I can say with confidence that in the three months Ive been communicating with various organizations and offices to untangle matters related to my mothers death, I have never had a more frustrating or dehumanizing customer service experience than with **********************. Virtually impossible to speak with someone who could answer a few simple questions about my mothers terminated policy and at least four times I was transferred to someone who could supposedly help me and who knew more info, but I was instead transferred back to an automated menu that did not include an option for what I needed. Eventually I was put on hold, each time for over ************************************************************************* the future with information the information that I didnt have but was trying to get. Grieving is hard and disorienting. Basically all I want when dealing with the complex paperwork and other logistics following my mothers death is for people to be kind, competent, and accessible. Equitable failed me more than any other company Ive dealt with (and Ive dealt with a lot) in the last three months.Eventually i spoke to a nice man who could share some info with me, but this was after THREE HOURS of holding and being disconnected by their system at least twice.Equitable Response
07/18/2024
Good Morning, We are more than willing to look into this matter. Am e-mail has been sent for additional information.Review from aaron k
5 stars07/11/2024
THESE ARE THE ONLY TRUE PROFESSIONALS IN THE ****** AREA. ALL OF THE BAD REVIEWS ARE MOST LIKELY FROM PEOPLE WHO HAVE PLACED THIER MONEY WITH A VERY RESPONSIBLE AND SOMEWHAT CONSIRVATIVE INVESTMEST FIRM, WITH AN EXTREMELY LONG HISTORY, AND VERY, VERY, VERY GREAT PERFORMANCE RECORD. IF I COULD GIVE THESE FELLAS 20 STARS I WOULD. MY ENTIRE FAMILY AND THE COMPANY I AM A PARTNER IN HAVE BOTH INVESTED WITH THEM, AND HAD WE BOTH DONE IT WITHOUT THIER SUPPORT, KNOWLEDGE, GUIDANCE, AND OVERALL FIDICIARY GUIDANCE WE WOULD BOTH HAVE LESS THAN ZERO. MY FATHER RAN A LARGE COMPANY IN THE ******, ** AREA, AND TRUSTED THIS FIRM WITH THIER ENTIRE 401K PROGRAM, AS WELL AS INVESTMENTS FROM EMPLOYEES. IT IS EXTREMELY SAD TO SEE PEOPLE WITH SMALL OR EVEN LARGER INVESTMENTS GIVE THIER ADVISERS SUCH POOR REVIEWS, WHY DONT.......YOU....LOOK...AT YOUR...RETURNS!!!---AND IF YOU WORKED FOR SOMEONE FOR 2 WEEKS, CHANGED JOBS AND WANT TO MOVE YOUR MONEY----WELL HAVE A LITTLE PATIENCE----THESE GUYS AND GALS ARE BUSY PUSHING YOUR MONEY A LITTLE HIGHER----SO IF YOU HAVE TO WAIT FOR AN X-CHANGE OR WITHDRAWL----AGAIN LOOK AT YOUR RETURNS----OR WAIT IN LINE----SO SAD THE ONLY PEOPLE WHO LEAVE REVIEWS ARE PEOPLE PULLING MONEY OUT!! LOOK IN THE MIRROR THEN MAYBE YOU CAN SEE THE 1 OR -1 STAR----GOOD JOB PEOPLE!! WE TRUST YOU WITH EVERYTHING--AND WE HAVE DEALT WITH LOTS OF INVESTMENT FIRMS--CANT GO WRONG HERE----UNLESS YOU ARE SOMEONE WHO HAS ZERO, OR LESS THAN ZERO BUSINESS EVER INVESTING--THIS IS A REAL FIRM, FULL LINE OF OPTIONS, VERY FAMILY AND FRIENDLY ORIENTED---1 STAR---BAHHHHHH---TRY SOME OTHER PLACES---THEN YOU WILL FIND -10 STARS----NOT EVERYONE GOT GOOD GRADES---DONT BLAME THE INVESTMENT PEOPLE ON POOR DECISIONS OR OTHER REASONS---IF YOU SPENT LESS TIME LEAVING BAD REVIEWS YOUR MONEY WOULD PROBABLY GROW MORE---I NEVER, EVER, EVER LEAVE REVIEWS, I WAS LOOKING FOR A PHONE NUMBER ONLY, AND I WAS BLOWN AWAY---SORRY--MAYBE VOTE DIFFERENTLY NEXT TIME, OR TRY HARDER, OR WORK HARDER!!!
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