Customer ReviewsforKiwi Energy NY LLC

Kiwi Energy is one of the worst, deceitful, most predatory companies I've had the displeasure of working with in my life. I'd give them negative stars if I could.Please do not do business with this third party. As of April 16, 2021, per the *** ********** of Services website, an electricity ESCO (3rd party supplier) must provide a variable rate that guarantees a savings on an annual basis, or with greater frequency, and provide a credit to the utility account or refund if they exceed what you would have paid your incumbent utility."Kiwi Energy has gone out of their way to create several other plans, including the "guard plan", which offers credits on stuff that you'll never need in your life, but does not guarantee savings on your energy bill, as a loophole to avoid passing on any savings to customers and take as much of your money as possible.They have lied, coerced, and ignored complaints from us for 3 years, which has cost us thousands of extra dollars compared to had we just gone directly through RG&E. Our bills with them are so ridiculously high, it's not even funny, and always have been. When we requested a refund per the *** website, they denied it, saying we had signed for their "guard plan", which we had never been informed of or had explained to us, and they would not refund us. This is how they'll get you - like most greedy, disgusting corporations, they will add in clauses that they never tell you about or don't understand so they can s**** you over until you figure it out.Do not do business with this company. If their sales people show up at your door, slam the door in their face and run. If you're using a 3rd party supplier, make sure you compare the rates of all available 3rd parties to the direct supplier. If you work here, find a new job, cause you're just as disgusting as they are.We have canceled with them and I plan to put bad reviews for them anywhere and everywhere I can, in addition to filing a complaint with the BBB.

Kiwi Energys electricity and gas supply service (Kiwi Guard) is one of the few products recognized by the ************** ************************** In this case, a verbal confirmation was given for all key points of service, including no savings guarantee. We are glad that we have been able to address and resolve your concerns based on our recent phone conversation. We consider this matter resolved.

Came to my door while I wasn't home, acted like they were with AEP and asked my girlfriend to see my bill. They signed me up without my permission,and used my deposit money to pay my bill for two months and now my bill is more than twice as high as it should have been through AEP. This should be criminal. I'm going to seek legal action. It's the Holidays and I'm not paying these scammers when I want to give my girls a nice Christmas. I had seen them try this with my father before, but I had to threaten them with physical violence before they would leave the porch. Truly shameful to try to take money from old people like that and just as shameful to deceive my lady while I'm not home to step in.

We apologize for your experience and have promptly escalated your concerns to our sales managers for immediate review.To ensure transparency, every customer enrollment undergoes verification by an independent team (***). During this process, any enrollment will be automatically rejected if a customer does not agree, is unsure, or decides to change their mind. The *** process verifies all key service points, including a statement confirming no affiliation with the utility.At the point of sale, a welcome pack containing all the terms of service and a cancellation policy is either emailed or sent via SMS to the customer. Additionally, another printed copy is mailed to the customers address on file.We would appreciate the opportunity to learn more about your experience to assist in our review. Please contact us at **************, Monday to Friday from 9 am to 6 pm, and request to speak with a supervisor.

What a joke! I live in ******* rural ********, and these cons from *** steal money. My RGE is never more than $80/month. These cons got me... come to my door about saving money and cutting costs, but it ended up with thousands of dollars being stolen with constant shut offs because a $1000/month we can't afford. When I called the first time to cancel they said it would take up to a billing cycle. Got another bill today with a f'ing Kiwi charge x2 and I was told it would take up to 1 to 2 billing cycles. Anyway I'm most likely going to be filing lawsuit for a full refund and then some! Zero stars from me

We acknowledge the customer's frustration, particularly when faced with an energy bill higher than usual. Our team is ready to help by conducting a thorough review of the account. Various factors, such as increased usage or fluctuations in energy costs due to overall demand, could have influenced the overall bill. Our commitment is to work collaboratively with the customer to find a satisfactory solution. We encourage the customer to reach out to our customer service team at ************** and ask to speak with a supervisor.

Just had a call, sounded legit. They were going to save me money on my gas and electric service they claim deliver energy for RGE. AS their representative quickly switched me to RGE to confirm they are a legit company, *** said I would have to talk to ******* from **** about that. The same time I had a bad feeling about this I looked them up and cancelled the call. The Kiwi rep called me right back, I told her they were scammers and she hung up.Beware folks, they are coming at us from all angles to rip us off!

We are sorry to hear that this has been your experience. We monitor the activities of sales representatives for compliance with marketing standards and place great focus on consumer sales interactions. Sales representatives must Identify themselves as representing Kiwi Energy for each sale interaction. In addition, for a sale to be accepted a recorded Third-Party Verification (TPV) call must be completed where a customer must accept key points of service, including that Kiwi Energy offered (in this case) a variable rate product with no guaranteed savings. This TPV is designed to confirm the customers desire to enroll.These concerns are being forwarded immediately to our sales Managers. If there are any further concerns, please feel free to contact our customer service team at ************** Mondays to Fridays 9 am to 6 pm, and ask to speak with a supervisor.