Customer ReviewsforQuorum Federal Credit Union

New customer. Friendly, helpful and knowledgeable representatives. They answered ALL my questions and stayed on the phone with me through the entire setup and deposit process. I hope the exceptional customer service continues. Based on my experience, so far, I would definitely recommend.

Hi Cynthia! We would like to welcome you as one of our newest members and thank you for such a kind review. Quorum strives for exceptional service with every member interaction, and we are glad you received the hands-on assistance that we are known for! We await the opportunity to assist you again in the future. ??

Worst choice I made getting a loan from this company. They say one thing then do another been trying to pay first payment for over 5 weeks and they don't know what's going on they say I owe payments I don't owe I send in the proof they still don't do anything then they say they I owe more than my contract and I'm over it I will have my Credit Union take the loan over these guys are frauds and yes I have talk to 6 people 1 special and also escalated it still they can't get it right

Quorum has examined review #****** for *********************************** and we extend our sincere apologies for the stress and frustration he experienced due to inadequate support from our ******************** ********************** is a valued customer, and we deeply regret that we fell short of meeting his expectations, as well as our expectations regarding service standards. On April 3, 2024, *********** Specialist ***** contacted **********************, acknowledging receipt of his complaint. ********************** informed us that during Quorums purchase of his loan from another financial institution, one of his payments was not accounted for. Research confirmed that the payment had indeed been overlooked during the processing of the loan sale; we promptly took corrective measures by confirming payment with the outside financial institution, reapplying Mr. ********** payment, and making necessary adjustments. We anticipate that the adjustment process will be complete by April 15, 2024. On April 5, 2024, ***** followed up with ********************** to provide an update on the billing error review, which is currently underway. Additionally, we are reevaluating our processes related to newly transferred loans to ensure a seamless transition for all our members. We thank ********************** for bringing this matter to our attention and appreciate his understanding and patience as we work diligently to rectify the situation.

Brand new customer. So far so good. They weee able to answer all questions promptly and accurately. Will see how followthrough goes but no complaints, which is a good thing! Personable staff who are motivated to bring solutions.

Welcome to Quorum, *****! Were so grateful that you took the time to leave us a 5-star review and look forward to our continued relationship with you. Thank you for acknowledging our personable and motivated staff they look forward to proving themselves to you during each and every followthrough! ??

Amazing experience with this company for the past two years. I highly recommend.

Hi **********! Thanks so much for your 5-star review! We strive to help our valued members each and every day, and truly appreciate your business. Thank you for being a Quorum member and please let us know if there is anything we can do for you in the future!

Abysmal customer service. I cant find my member number and they will not respond without it, giving no other options

Quorum Federal Credit Union has thoroughly reviewed Mr. ******** recent experience as outlined in member review #****** and we sincerely regret any inconvenience he encountered while attempting to reach us. His feedback is invaluable to us, and we appreciate his patience.Upon investigating, we found that ****************** made two calls to our service line on March 4, 2024. On both occasions, he opted to use our automated servicing system rather than speaking directly to a representative. Please be aware that our automated system, for security reasons, requires members to input their member number.We reached out to ****************** on March 5, 2024 to guide him through the menu options, as well as to ensure he was aware of the correct steps to reach a representative should he encounter any difficulties with the automated system in the future.Once again, we apologize for any frustration this situation may have caused ******************. His satisfaction is our priority, and we appreciate his continued membership with Quorum Federal Credit Union.

I am not happy with Quorum Credit Union becasue I requested for my interest to be transferred to my ************* and it was not done on the day of request. I was told that it could take two days! What? Why when interest is supposed to be available immediately! This is lousy service and I will not be a continued member when my funds become available. This is not way to run a financial institution! :-(

Quorum has reviewed complaint #****** regarding ********************** request to transfer dividends from his term account to his basic savings account. *********************** standard processing time for dividends to be transferred from a term account to a savings account is 1-2 business days, which was communicated to ******************** during his initial call on February 13, ****, when he asked if the transfer could be performed on the same business day. The representative explained that Quorum would do its best to escalate the transaction, but earlier completion could not be guaranteed. ********************** transfer request was processed on February 14, ****, which was well within the timeframe that was communicated to him. However, we will certainly evaluate if the transfer request could have been escalated in a more efficient manner, as 100 percent member satisfaction is paramount each and every time we interact with a member. On February 15, ****, *********** Specialist ***** personally reached out to ******************** to apologize for not being able to meet his timeline and better understand his frustrations. We hope he chooses to continue his membership with Quorum, and experience all that our credit union has to offer, from competitive savings rates to highly-rated online and mobile banking solutions that evolve each day.We understand how important it is for members to have immediate access to their funds and are in the process of testing a self-service solution that will allow immediate access to term account dividends.

Quorum has absolutely no idea what they are doing. We have never been late on our HELOC, but they constantly say we arent making our payments. We pay through their payment portal. When you call they say they have no idea about the payment portal and cant see anything in it. They called and said we were behind, after a lengthy conversation they credited the late fee. Then turned around a week later and charged it again. They tell us they will work it out and call us back. Weve never gotten a call except demanding more money. We decided to pay the fee to just get it over with, but they then charged another late fee. They have now reported to the credit bureau that we are late. I have a complete payment history. My credit is all messed up because they dont know what they are doing!

Quorum has examined review #****** for ***************************. We sincerely apologize for the errors in posting payments that resulted in late fees and delinquent reporting for ********************. We deeply regret the inconvenience that ******************** experienced, and we appreciate his patience as we work to rectify the situation.Our *********** Specialist, ********, has been in touch with ******************** on multiple occasions (01/16/2024 and 01/22/2024) to assure him that we are taking immediate steps to address his concerns. As of today (02/08/2024), we have already refunded one of the loan payment late fees (processed on 01/22/2024) and submitted a correction request to the credit bureaus regarding the negative credit reporting (sent on 01/24/2024).Rest assured that payment adjustments are currently underway, and we anticipate completing them no later than 02/23/2024. This includes a refund for the second late fee.Additionally, our team at Quorum has thoroughly reviewed the calls made by our agents during Mr. ********* interactions. We have identified coaching opportunities and taken corrective measures within our ************** Team to enhance the quality of service we provide.

Great experience today!We even got disconnected and she called me back after my issue was solved!Love my Credit Union.Thank you

Thanks so much for the 5 stars, *******! We are passionate about providing all our members with outstanding experiences. We appreciate you taking the time to give your feedback and look forward to serving you again in the future!

My loan was bought by quorum federal credit Union and my previous Heloc loan company said no payment due during transition and when I finally received my first payment coupon from quorum it was for 2 months of payments . When I called and told customer service about the situation she just said I cant help you its your fault you didnt set money aside .

Hi *****. Thank you for your feedback. At Quorum, we always aim to deliver a great experience, and we are sorry to hear that this was not met in your recent interaction with one of our loan service agents. Weve contacted you regarding your BBB review on 12/14/2023 and 12/19/2023 but have not been able to reach you. We also sent you a secure message on 12/20/2023 informing you of our findings. Per review, your home equity line of credit transferred to us on 11/14/2023 from your previous lender, AmeriSave. While no payment is billed during the transition period, interest would continue to accrue, and it would be due once your first bill is generated. The first bill on your loan was produced on 12/05/2023 with the due date of 01/01/2024 and all interest from origination date to the loan boarding is included in this bill. We also received your loan payment history from AmeriSave and found that we did not correctly adjust the payment due for the payment(s) made prior to the servicing transfer, for which we sincerely apologize. As referenced in our secure message, we deducted $290.04 from your current bill, which is currently in process and will reflect your loans activity latest by 12/22/2023. The updated January payment amount will be $1,023.96. We hope this clarifies your inquiry about the first payments billing and resolves your issue. However, should you have any further questions or need assistance, please do not hesitate to contact us at ************************************************ (please reference this review). Thank you.

I recently experienced an unexpected and shocking attempt to compromise my Quorum accounts online, Upon discovering this attempt I called Quorum to investigate what was happening. Over a four day period I spoke to numerous Quorum representatives. All were unfailingly attentive, empathetic, helpful and supportive. They answered all my questions, suggested solutions and options and listened carefully and compassionately. In short they were simply amazing and I am eternally grateful!??

Hi *******, thank you so much for your feedback. We appreciate you sharing your positive experience with us! At Quorum, ensuring the safety and security of our members accounts is our utmost priority. Were pleased that our team was able to help you and we are always here for you. We aspire for all interactions with our ****** Services Team to mirror the positive experience you described. Your kind words are greatly appreciated and we will certainly share them with our management team. Thank you.