Customer ReviewsforPlaza Auto Mall

Purchased a vehicle from them on 7/5. Turns out the parking sensor system doesn't work. Took the vehicle into the servicing department on 7/24 to have it looked at. That day, they told me that they needed to order a replacement part, that it should arrive in about 2 days, and that they'd call me once it arrived so I could bring my vehicle in to be fixed.Since then, I've received no communications from them. I've called them 8 times in the past month (it's now 8/22) about the status of this part, and each time the person on the phone says they can't help me but that someone else can, and that other person would give me a call back the same day or the next day. But I've never received a call back. They have repeatedly made broken promises and lost all trust. It really feels like they just don't care after making the sale, and hope for me to give up so they don't have to honor their warranty.

I had got lease for Acura MDX ***************************************************************************************************************************************************************************************** safety area then after hour it turn back on. Went to service spoke to them about the issue informed me that if fuel tank issues while be replace. Then after 2 months i did go and visit family agin in ** long distance it happened agin after replacing. I had went back to service they said sometimes one of 100 of these vehicle cause issues like that and they replace another fuel part at that point im afraid to drive the vehicle. I contacted Honda to get me different vehicle and they give me the runing around they dont want to replace or close my lease they want me to be responsible for car that have issues cause by manufacture. I had got case # call and contacted dealership and they said they cant help me contact the Manufacture so I pay for vehicle that I cant drive. Now its my fourth time taking the vehicle back for The same issue everytime I drive the vehicle long distance. Its unfair that inapy every month for lease of vehicle that should be working and doesnt work.

Terrible business, misleading. Fraudulent, not professional, staff will not give you manager name. They ask you to get I insurance and give the car keys then finance tells u that you are not approve that this is not store that give you thing for free. Very disrespectful They take your deposit and hold it hostage. People be aware and run do not give your money to this place no management and staff is not trained. They are rude condescending and are not truthful. RUN STRESSED L *****

We had the wrost experience at **** dealership. The took us first to a ****** office where they were guving us a difficult time to get that car. Also ince we got it the headljght was not workjng. They never took care of it and will push me around departments. Also theh took sk lkng to get my registration ** they made an error on the plages number w the dmv and jt cost us twk tickets ** our registration experied. Also now my car does not drives properly ** it shakes while it drives. Less than two mknths and we have these problems thay they did not want to helo me

Plaza Honda's Deceptive Practices and Broken Promises.Beware of Plaza Honda, a dealership that epitomizes the worst in the automotive industry. My experience with them has been a nightmare of deceit, broken promises, and unabashed greed.They delivered the car to my house at an inconvenient hour and added a secret $1100 Tire Warranty to my bill. When I rejected it, they promised to fix it the next day, but it was all lies. Despite numerous calls, they continued to deceive me until I escalated the complaint to corporate Honda.Over 12 weeks have passed, and the issue remains unresolved. Plaza Honda's actions show a complete lack of integrity and a willingness to exploit customers. They are the biggest thieves in the business, and I urge you to avoid them at all costs.Plaza Honda: A den of deception and thievery that cares nothing for honesty or customer satisfaction. Save yourself the pain and find a reputable dealership elsewhere.

Called in at least a week before my temporary plate was set to expire and was told I would have a call back in a day or two with an updates I never received a call. Called the dmv and they said they have no paperwork filed for a plate. Called back the dealership and was told they have a box of plates sitting there and will go through them and call me back in the evening with a reply. Again no call back. Called again the next day and was told the plate was not there and now it will somehow magically appear on Friday. My temp plate is now expired and I have no way to get to work . They are irresponsible and could careless about doing their job. Not to mention the car is CPO and should have been checked over , meanwhile within a month the skid plate has now fallen off and a different Honda repair shop is saying its the fault of the previous shop who did the oil change as the part was not installed correctly. This should have been checked and done correctly if you are a certified Honda dealer and repair shop.

This is by far the worst experience that I've had with this dealership! My family and I have been affiliated with Plaza Honda since the late '90s and loved the team. This led me to lease a 2019 Honda Civic EX, which I absolutely adore. Being that my lease was ending in Oct '22, I began the process of looking for my next vehicle in August '22 as I was aware of the production difficulties many dealerships have faced. It is now April 1st, 2023 and I have yet to receive my vehicle. In these 6 months, I have been greeted with unprofessionalism, greed, and negligence. In November, one of the sales advisors, ***********************, refused to give me a test drive unless I was going to make a deal with him because he "did not want to split the commission" with my original advisor. On December 23, 2022, I received a call that the car was in stock, however, if I didn't pick it up the same day, they were going to sell it (despite putting down a deposit to hold the car in my name). After I explained that I had tested positive for the flu and would not pick up the car until the 27th when I was better, the sales manager said "It's business so we are going to sell it" They were more concerned with their commission than anything else. Following this experience, I filed a formal experience with Honda Corporate, where I was told that there is no stipulation that a car must be sold in 24 hrs and that my deposit is supposed to hold my car for however long. From then, I received several calls per week about vehicles that I was never interested in. There has been no improvement since then.My final straw with this business was when I paid for a car, had my credit ran, and signed for a car that was in ******. After being promised home delivery, processing my down payment of $5000 and appraising my Civic, I received a call an hour later that the car I paid for was not even the car I wanted. As I went to the managers to voice my frustration, ***, ***** and **** were extremely dismissive. 0/10