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Find a Location

Sutton Automotive has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Sutton Automotive

      140 Great West Ave Pagosa Springs, CO 81147

    • Sutton Automotive

      PO Box 5648 Pagosa Springs, CO 81147-5648

    Business ProfileforSutton Automotive

    Auto Repair
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company's business is General Auto Repair Services.

    Business Details

    This is a multi-location business.

    Find a Location

    Sutton Automotive has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Sutton Automotive

        140 Great West Ave Pagosa Springs, CO 81147

      • Sutton Automotive

        PO Box 5648 Pagosa Springs, CO 81147-5648

      Location of This Business
      140 Great West Ave, Pagosa Springs, CO 81147
      BBB File Opened:
      7/9/2001
      Years in Business:
      26
      Business Started:
      7/1/1997
      Business Incorporated:
      1/6/2015
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Great West Automotive, LLC
      Business Management
      • Mr. Fred Sutton, Owner
      Contact Information

      Principal

      • Mr. Fred Sutton, Owner

      Customer Contact

      • Mr. Fred Sutton, Owner

      Industry Tip

      BBB Tip: How to prepare your car for winter

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/16/2022

      Complaint Type:
      Billing Issues
      Status:
      Answered
      On August 9, 2022, I was having car trouble, and decided to get it fixed while I was traveling in Colorado. I called some mechanics and spoke to one on the phone (Sutton Automotive in Pagosa Springs, CO) who said if I ordered the part, they would install it for $700. I scheduled an appointment with the mechanic, ordered the part and limped my car to Pagosa Springs. I then picked up the part and arrived at Sutton Automotive for my scheduled appointment at 8 AM on August 11, 2022. The mechanic didn't pull my car into the bay until around 9:30 AM, at which point I walked into town. The mechanic called me at 10:14 AM to tell me that there was a problem and he'd feel better if I could come look at it, and offered to leave in 5 minutes to pick me up (maybe about a 5 minute drive from where I was to the shop). He picked me up an hour later at 11:18 AM (per my call log- I'd called to see where he was and cancelled the call as he was pulling up). At this point, I am counting 45 minutes worth of labor. Back at the shop, the mechanic shows me that the part is not the correct part and he will install it but will not warranty it. So, I told him that's okay I will return the parts and if he could just put my original part back in. He says he will do that, but they are about to go on lunch so won't have it done until about 2PM. I found some shade to sit in until about 1 PM when I got up again to walk around. I noticed my car reassembled and sitting in the lot. If you assume the mechanic took an hour lunch break, they maybe worked on my car for another 45 minutes-1 hour 30 minutes of labor total. I went into the office to ask if my car was done, he said that it was, and charged me $519.90. When I asked him what that amount was for, he kept repeating "ma'am, I quoted you at $700 on the phone, you should be glad I'm giving you a break" all while holding my keys and prompting me to sign. I felt pressured and intimidated to sign, and did so. I believe I was scammed.
      Read More

      Customer Reviews

      0 Customer Reviews

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      Local BBB

      BBB Serving New Mexico and Southwest Colorado

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