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Find a Location

Sierra Blanca Motor Co. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Sierra Blanca Motor Co.

      304 Highway 70 Ruidoso, NM 88345-6041

      BBB Accredited Business
    • Sierra Blanca Motor Co.

      PO Box 219 Ruidoso, NM 88355-0219

    Business ProfileforSierra Blanca Motor Co.

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/14/2013

    Years in Business: 55

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    New & Pre-owned Automobile and Truck Sales

    Business Details

    This is a multi-location business.

    Find a Location

    Sierra Blanca Motor Co. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Sierra Blanca Motor Co.

        304 Highway 70 Ruidoso, NM 88345-6041

        BBB Accredited Business
      • Sierra Blanca Motor Co.

        PO Box 219 Ruidoso, NM 88355-0219

      Location of This Business
      304 Highway 70, Ruidoso, NM 88345-6041
      BBB File Opened:
      1/30/1989
      Years in Business:
      55
      Business Started:
      11/6/1968
      Business Incorporated:
      11/6/1968
      Accredited Since:
      2/14/2013
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      20
      Alternate Business Name
      • Sierra Blanca Motors
      Business Management
      • Mr. Ted Durham, General Manager
      • Ms. Lisa Busby, Office Manager
      Contact Information

      Principal

      • Mr. Ted Durham, General Manager

      Customer Contact

      • Mr. Ted Durham, General Manager
      Additional Contact Information

      Fax Numbers

      • (575) 257-3128
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/22/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I paid $3543.79 to the service department of Sierra Motors, Ruidoso, NM, on July 29, 2023, after being assured that repairs made and parts installed in my 2007 Dodge Ram, beginning approximately July 25, corrected the problem that the pickup, driven over 100 miles in the summer heat, suffered in complete loss of acceleration on the highway. I drove the pickup away from the dealership on July 29; however, I attempted an uneventful trip back to Ruidoso on July 31; nonetheless, the truck experienced the same highway breakdown, so no change or correction to the lost acceleration was achieved at all. Once again, the truck was towed back to the Sierra Motors’ service department. I was informed that the problem could not be identified, so no resolution was achieved. I requested that the Dodge headquarters in Michigan be contacted for troubleshooting; however, I was advised that the head company would not be bothered; Sierra Motors’ policy is not to contact the corporate office over a vehicle as old as one from 2007. It is noteworthy that I paid a premium price to Sierra Motors, but Sierra Motors did not reciprocate with full service with even a phone call. To add insult to injury, when, after leaving the truck at Sierra Motors until August 18, I drove it back home on August 19, only to hear a disabled muffler the entire trip. On August 21, a local mechanic found that Sierra Motors had not properly connected an exhaust pipe to a catalytic converter that the company had installed, so my mechanic had to reweld the pipe to the converter, and I was out that additional time and money to repair Sierra Motor’s “work”. On August 18, I had requested a full refund from Sierra Motors, but was denied. When I asked for an adjustment to the bill, I expected a reasonable accommodation, but only was offered approximately $350 that I declined, as that was woefully inadequate considering no progress on the problem for which I took the truck in, and continued jeopardy to me on the highway.
      Read More

      Customer Reviews

      0 Customer Reviews

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      Local BBB

      BBB Serving New Mexico and Southwest Colorado

      BBB Reports On

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