Business ProfileforCar Crafters

I took my car in to get fixed after getting sideswiped by a Chrysler 300 my car A fiesta ST weighs **** pounds a Chrysler 300 weighs between **** or **** pounds. The shop manager seems to think that thats not gonna possibly cause some frame damage. He denied checking because he said progressive does not pay him to check the frame damage. I said thats why you do an estimate and check and see if the car can still be aligned after you fix the car he is the kind of guy that is never going to admit that he did wrong. If you look down at the previous reviews, he will never admit fault despite the fact that I took my car to the shop more than four times to have paint refinished, they didnt paint the parts they were supposed to. They didnt put the *** on they forgot to fix my window switch The overspray on my window. They didnt fix my rain guards. The shop is shady I do not recommend.

Car Crafters is a collision repair center. We are not the insurance company and cannot force reimbursement for all requested items and we do not make a habit of performing work without compensation. Regarding this repair it was impacted from the front door back to the rear quarter panel. There was no impact to the front fender, no signs of impact to the front tire, and no statements of such impact from the customer at the initial drop off. He recently took his vehicle in for an alignment. The shop he took his vehicle to for that alignment told him the left front is out of spec and the sub-frame is bent. The sub-frame is a bolted-on suspension component and is not the physical frame rails of his unibody vehicle. We do not perform alignments or frame measurements on every vehicle as we are not paid to perform those measurements on every vehicle. The nature of the impact either justifies these measurements or does not. The size of the vehicle(s) in the impact while important is only one portion of the force of the impact. Force is equal to ********** the Acceleration, in other words a heavy object moving very slowly, will still have a relatively small impact force. The customer met with our store manager, a tenured, well-respected individual. He suggested to the customer that he should present this to his insurance and if approved wed be happy to repair the vehicle if they feel its related and will compensate us to do so. I dont think he understood what he was told because he became defensive and refused to allow us to explain in further detail.Regarding needing to come back on multiple occasions, that is a true statement, but the cause is not as negative as being portrayed. We repaired the doors and quarter panel and then the customer brought it back in for rock chips to the rocker panel that he felt were related. Mind you rock chips are not caused by a vehicle-to-vehicle impact and thus were not initially related. Progressive was kind enough to add that prior damage to the estimate, so we fixed it as we were paid to do so. Upon reassembly for the rocker repair we did scratch the vehicle when removing a part to complete the repair. This did cause another return visit to have it fixed. On that return we fixed the part we scratched and fixed a vent shade that needed a fresh strip of adhesive tape. During that return is when he started complaining of a broken door switch that was noted on drop off as prior damage. He didnt like that answer and due to the inconvenience agreed to replace it for him as customer service. Weve assisted in everything hes asked about. All he needs to do now is bring his suspension concern to the insurance company for approval. If approved, while we will perform the repairs it is probably best for both parties that he have the alignment ******** it as he clearly believes we have treated him poorly despite our best efforts.