Business ProfileforAir Conditioning Systems, Inc.

Purchased furnace & AC unit, $8,800 ~. Installed10/26/21. Actual start date of usage, approximately, Dec 1, when weather got colder. Noticed issues with noise, the constant running of the fan/blower/burners vibrating my house (it is installed in the crawl space). The furnace triggers the fan/blower/burners at about 3am, disturbing my sleep.Takes ~2 hours to heat from 63-67deg. I emailed ACS 12/3/21 to inform them. Received call from owner Carl R********** to schedule appt with, Victor (the installer), who arrived the following Mon, 12/6/21 and explained why the unit was noisy and steps to take to improve, (insulate, remove turbo, reset thermostat, etc). He did not go under the house that i can recall. I asked him initially about the noise, and he said "it would be a bit noisier" than my current furnace. It is 5 times noisier. I was misinformed at the time of the sale. After a week, I called Carl (12/13) & he said,Victor hadn't briefed him. He explained he is not in the office when his crew arrives and leaves early. ACS is not responding to my emails / calls. I've lost confidence, especially after the conversation with Carl. Victor also wasn't briefed about the emails and complaints prior. Communication has broken down; I feel I on the back burner. Carl said he'd sent his tech out after I spoke with him again on 12/20. John (tech) called 12/27 & we agreed on an appt on Tues., 12/28 @3pm. Rachel, the secretary, called @ 1:30p, Tues to move my appt to 4 or 4:30 pm because John was on an important project. I called her back & informed her it was getting dark at that time, and suggested Wed am as a better time. She informed me the project was week long & he was N/A. She said Carl would call me back when he was off a call. He never called. It was evident I was frustrated & my patience was changing. I have not heard from John either. I have emails, calls documented;no replies from ACS. I contacted Rheem 12/29, they can't help. I can forward emails to you. Thank u