Business ProfileforHamilton Honda

I purchased a preowned Ford F-150 from Hamilton Honda on 4/2/2024. This vehicle didn't have a button for remote start on the key fob and remote start wasn't listed on the options, so I assumed it didn't exist. Once getting into the vehicle over the subsequent few days, I realized that there was in fact remote start available on this vehicle, they just provided a key fob without it. I reached out to my salesman who told me they could copy the exact key I have, and basically kept repeating that over and over. He told me they have someone that comes in to make keys and they could copy my exact key but could not supply me with a remote start. I tried to explain that I already had remote start and just needed them to cut me a key on the proper remote so that I would have all the functions that me vehicle was supposed to have. He told me he'd see what he could do. After a few days of no response I reached out to the manager, explained what was going on. Included pictures of the key I was given and the key that should have been provided. I said I really should have been given two keys but getting one of the right remotes would be sufficient as I didn't really need remote start for the backup key. I was told they didn't supply keys with remote start. I pushed back asking why I wouldn't been given the key that operated all the functions of the vehicle. The answer I was given was to say that it unlocks and starts the truck and that is good enough.  I should be provided with at least one fully functional key fob. I really don't think it should even be a question. The answer shouldn't be, it almost works all the way, that's good enough.