Business ProfileforEast Coast Toyota

This bad experience started with these people at East coast Toyota who put me through a complete nightmare... I went hoping to put my name on the car I bought with my brother, a 2021 RAV4. The process was handled by Rafael O****, the same person who sold me the car in 2021. He talked to me about some prices and percentages that I would start paying and got me a down payment of $2500, then when he was talking to the financier Jimmy S********* he started talking about Netflix shows and other things. He continues with his deception and gets me to sign without showing me the value, without telling me or explaining all the insurance, extras and charges… at that moment I told him that I disagree their terms, he told me not to worry and I said that I will be called soon. Two weeks passed, I came back because they never contacted me, Rafi a menagerie that was “trying to help” met me there, but he didn't do anything or say much... then I started communicating with Juan H******, a super pedantic and rude person who always made me feel guilty and blamed me about the situation they created, at first he told me that the $2500 I gave him were gone (like that money never existed) and that he couldn't tear apart the contract that they forced me to sign by deception and withholding information, I just wanted to no longer deal with them and never see them again in my life... they finally forced me to pay $5010 to release a contract that I had not even started to pay for. I lost another 2,500 due to a deal that fell through, and was left without a car and possibly with a damage in my credit score. DON'T BE FOOLED, these people don't care leaving you sleeping on the street, don't let them do what they want.