Business ProfileforProtectera LLC
Current Alerts For This Business
BBB has received multiple reports from consumers that Protectera is engaged in a tech support scheme, taking computers "hostage" and demanding payment for "repairs."
Starting April 2018 previous clients of the business are reporting receiving telephone calls purportedly from the BBB notifying them that a refund can be obtained for the services rendered early either due to the investigation effort or the entity going out of business. The BBB number is spoofed. No such calls are made by the BBB. The new offers are fraudulent.
The BBB and the IC3.gov advise that the victims who receive a pop up or locked screen,
- "should shut down the device immediately. Ignore any pop-ups instructing to not power off or restart the computer. Victims who reported shutting down the device and waiting a short time to restart usually find the pop-up or screen lock has disappeared.
- Do not re-contact fraudulent tech scam companies. Expect additional fraudulent calls as these companies often share their customer database information.
- Should a criminal gain access to a device or an account, individuals should take precautions to protect their identity. Immediately contact financial institutions to place protection on accounts as well as change passwords and actively monitor accounts and personal information for suspicious activity."
To file a complaint with IC3.gov (Internet Crime Computer Center) please visit https://www.ic3.gov/
At-a-glance
Business Details
- Location of This Business
- 116 Village Blvd Ste 200, Princeton, NJ 08540-5700
- BBB File Opened:
- 11/27/2017
- Alternate Business Name
- Tech Intel
- Business Management
- Mr. D. Rattan, President
- Contact Information
Principal
- Mr. D. Rattan, President
Customer Contact
- Mr. D. Rattan, President
Customer Complaints
0 Customer Complaints
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